Sorely Disappointed

[CarolinaCrawdad]

If Droid2 is the best the Google bunch has to offer, the iPhone has a bright future. I have had my Droid2 for a week now and I have identified more problems than a dog has fleas.

First off, it will not connect to my PC's. I have tried 5 different PC's and 3 different operating systems (XP, Vista and Windows 7). The problem is apparent (A device driver on the Driod is not installing on the PC's. I can see the driver version (which in not the one on the Web site) but it is dim therefore I cannot download it to my PC) but neither Motorola nor Verizon has any solutions. I spent a full day (8 hours) on the phone with Motorola (4 techs) and Verizon (3) techs, for a total loss. The last Motorola tech advised me to take the phone back to the store. I explained that I had bought the phone from an individual and was advised that that would not be a problem since it was an exclusive Verizon product, any Verizon store would exchange it for up to one year.... yea right. But I did try (21 miles each way), only to be told exactly what I expected. Now I'm caught in the middle with a piece of crap.

Secondly.... The phone does not correctly identify contacts on incoming text messages. Now that's gonna be an interesting law suit when someone replies back to a text message from whom he thinks is his fellow worker (or girlfriend) only to find out it went to the boss (or wife). Yes, it does reply back to the incorrect contact. This is not an intermittent bug. The lookup is wrong.

Thirdly..... The ringtones do not work. I have assigned several different tones to several different people. I always get the default ringtone.

Forthly.... The notification bar in the upper left of the display will not clear once messages have been acknowledged. I must turn the phone off/on to clear the notifications.

Fifthly.... There is no repeat audible or visual notification of any incoming messages. i.e. You must unlock the damn thing to see if anything has been received. I have the repeat notification for 2 minutes. It has NEVER notified me.

There are a few more things I have discovered, but just can't remember them right now.

I was really hoping this phone would give the iPhone a run for it's money, but my instincts were true. Save yourself bunces of grief, wait 'till the bugs are worked out.

 

[Backnblack]

Do Factory Reset......

Settings>>Privacy

Can't hurt....

 

[CarolinaCrawdad]

Been there, done that.... And since I can't connect to any PC, I lost everything in the phone. Nice going Google boys.

Thanks anyway

 

[its.mike]

Sounds more like you got a lemmon then its googles fault.

Also you can download the drivers straight from motorola's site instead of using windows to go and search for them.

Sent from my DROIDX using my fingers and magic.

 

[JLB09]

Sounds more like you got a lemmon then its googles fault.

Also you can download the drivers straight from motorola's site instead of using windows to go and search for them.

Sent from my DROIDX using my fingers and magic.

seems too like you got a lemon as I have seen none of these issues with the Droid2. Why not take it back and get a good one, they really are out there.

 

[Tsusai]

Kinda sounds like you got a lemon.

1) "Will not connect to pc" Is this when you've activated USB Mass Storage? if it keeps asking for a driver you might have USB debugging on.

2) Google usually syncs your contact info to your gmail account or corporate account (if applicable) once its signed in. So the factory reset shouldn't have hurt that info. But if its reading them wrong, i lean to lemon.

4) Does the clear button not work when the notifications menu is pulled down?

5) Go to settings -> Sound. Click on Volume. make sure you have "Use incoming call volume for notifications" checked. Also if you go to where you change the ringtone for a specific application (be it email or instant messenger) If you see the list of sound files, try turning up the volume with the volume buttons to see if it goes up

 

[christim]

I'd love to hear feedback on what the folks at a Verizon store have to say when they give the phone a look over. They should be able to address all of those issues rapidly by either reviewing the processes or replacing the phone...in 15 minutes or less.

I'll add that if everyone's phone was designed that way there would be tons of complaints out there. There's always going to be lemons out there, sorry it seems like you ended up with one of them.

 

[grimloktt]

Buying a product second hand sometimes results in such. Why'd the seller sell it?

 

[JasonAsWell]

Buying a product second hand sometimes results in such. Why'd the seller sell it?

This.

You got got.

 

[CarolinaCrawdad]

Thanks fellow for the feedback.... Let me try to respond to them...
First, I have been to Motorola's site and downloaded all the drivers. As I said earlier, was on the phone ALL DAY with their tech people. They have no answers...

I have tried the USB debugging off and on.... Doesn't make any difference.

Why did I buy it 2nd hand? Actually it was "New in the Box". Boxes had never been opened, phone never activated. I bought it from one who ordered it on-line and then could not afford the service. Had to cancel... Once the account was closed Verizon washed their hands of them.

Oh yea, I have remembered some of the other problems... The Bluetooth voice commands FROM THE PHONE and so low they can hardly be heard. Pressing the "Volume Up" has on affect on this level. The Bluetooth volume is at max. The call volumes are fine and can be varied. It's just the voice commands from the phone. I cannot find anyway to adjust this. If it were not for the display prompts, the Bluetooth could not be used.
Also (are you counting Google?) the volume control over the phone speaker operates backwards (Up is Down, Down is Up) until you reach the "other limit". Once you reach the limit, it reverses and works correctly..

Anybody have any ideas please share them....

 

[jev]

I'd take it in to a verizon store and get some face to face feedback. As everyone has stated, sounds like you've got a lemon. If it is a hardware problem, you shouldn't have a problem getting a replacement. Especially with that backward volume weirdness.

 

[CarolinaCrawdad]

As I stated in my first post, I was advised by Motorola to return the unit to my Verizon store and they would replace it even if I had not bought it through the store. I did that. They would not replace the unit. Said it had to be returned to Motorola. I'm in the middle...

Oh yea, one other problem I am having with it..... When I dock it to the MultiMedia Station I get the following error message in the bottom left of the display... "Problem Loading Widget". It appears to be the weather widget since it is not displaying. I have not removed any widgets. Does anybody know which weather widget is suppose to be loading and how to install it so the weather will display when docked...

 

[jev]

As I stated in my first post, I was advised by Motorola to return the unit to my Verizon store and they would replace it even if I had not bought it through the store. I did that. They would not replace the unit. Said it had to be returned to Motorola. I'm in the middle...

Oh yea, one other problem I am having with it..... When I dock it to the MultiMedia Station I get the following error message in the bottom left of the display... "Problem Loading Widget". It appears to be the weather widget since it is not displaying. I have not removed any widgets. Does anybody know which weather widget is suppose to be loading and how to install it so the weather will display when docked...

Did you try a different store? I doubt that 2 stores would refuse to help you if you're having as many problems that you say you are.

 

[grimloktt]

Maybe you could annotate the list of problems you're experiencing and then call back Verizon. Tell them again about the problems you're having, explain to them the guidance they gave you to go to the store, that either 1) you went to the store and they wouldn't help you or 2) that the store is 30 minutes away and you just don't have time/access to get there anytime soon, and finally, ask for a RMA # to send it back for a new one.

If that doesn't work, try Motorola.

I can assure you that those items you're mentioning are definately not normal. Furthermore, I've roamed the threads on this board and another for a couple months now and have never heard of such problems...I'm straining hard to try and recall even one of those problems...

 

[CarolinaCrawdad]

Would like to follow up on these problems I have been having to give all of you a progress report.

First let me say that Verizon did send me a new phone (thanks Verizon, that was the right thing to do). That's the good news.... the bad news is that IT DID EXACTLY THE SAME THING...would not connect via USB.. Kept looping thru "Preparing SD" or something like that. As a matter of coinscidence a Verizon call center tech was in my business just hours after I received the new unit. He spent about 30 minutes with me and observed the problem. Either of us were able to make the damn thing connect with the PC. He felt, as I did that it was a driver problem. On my way home I remembered a problem I had with another device once and got the PC to attach. On a Windows 7 machine I connected the phone to the USB BEFORE I BOOTED THE MACHINE. It worked and I was able see the files on the phone. I browsed through the folders and found the correct driver. Copied the drivers to my other machines and BINGO! All machines attached and work perfectly. Neither Motorola nor Verizon have a clue about this. If someone would like a copy of the drivers, let me know and I will post them here if that is allowed.

Another issue that move right over to the new phone was the Contact List corruption. I felt that when my contacts were downloaded from Gmail they would be fixed. NOT SO! I remain to get the incorrect Contacts when being texted. This is another definite bug in the system...