Return a damaged phone to Verizon?

[jimmyco2008]

I heard Verizon is now charging if you return a physically damaged phone?

My Dinc has a dead pixel, but I dropped it a couple of times (technically it fell haha) and it has some SMALL chips on the side. So if I exchange it for a CPO (bought it new a few months ago) will Verizon charge me for it being damaged?

 

[cpjr]

They very well may.....they can argue that dropping caused the damage, which it very well could.

 

[jimmyco2008]

nah, the pixel was dead on arrival as it were.

But realistically, would they? I know they CAN, they CAN do a lot of things, but has anyone returned a scratched/otherwise damaged phone?

 

[cpjr]

Nobody can tell you what Verizon IS going to say....really, its all guessing.

 

[Vandy343]

Call them its so much easier

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[jimmyco2008]

They ask if your phone is damaged before they'll send you a new one. So if you tell them it's damaged, no you can't exchange it, but if they don't know, well....

 

[cpjr]

They'll know when they receive it.

 

[TheOldFart]

Question: What does Verizon consider a damaged phone? Dents or cracked screen would obviously be damaged, but how about scratches to the paint or the glass?

 

[cpjr]

It really depends on if the phone looks like its not been taken care of..........or it just looks like "normal wear and tear".

 

[GDP]

Take it to a Verizon store. They will be able to tell you.

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[suthernswang]

As long as there are no big chunks out of it it won't be a problem. The main thing they care about is a really bad abused phone, cracked screen, or water damage. Other than that you should have any problems

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[jimmyco2008]

Question: What does Verizon consider a damaged phone? Dents or cracked screen would obviously be damaged, but how about scratches to the paint or the glass?

I don't know. ugh... lol

 

[IceAngel8381]

They can tell the difference between normal wear and tear vs. abuse of the phone. To be safe, I would call but I would think you would be fine.

 

[bishoy]

you should not have any problems. there are only 2 reasons (that i have heard of) that would make vzw charge you. those are 1. a cracked screen and 2. water damage. a few nicks and scratches here and there dont matter. thats what you call "normal wear and tear". verizon knows that not everyone has their phone in a case and knows that 99.999999% of people WILL drop their phone at one point or another

 

[jimmyco2008]

Alright, you guys are probably right...

Thanks and keep on rootin'

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