Rebooting After Updated Software

[Wembly13]

Update. Still restarting itself after removing apps, Ill wait for my call back tomorrow at 9am from Verizon Tech Supports to see what more he thinks I could do.

 

[FoxKat]

This is a widespread problem with the DINC. I even found mention of it on SAM'S CLUB forum, along with all the expected Android forums. There seems to be a common theme here, starts at 2:00am, ends at about 6:00am, and will do this repeatedly if left be. FDR does seem to be at least successful for some, though doing a reset is never fun. Verizon is aware of the problem and says "an update will be pushed to resolve this known issue".

 

[Xfactorx316]

Perhaps this is just the next step in the rise of the droids.... It will make it easier for them to take over when all of their owners are sleep deprived!

 

[smacko]

Here I thought it was just me, glad to find this post. My DINC has been rebooting since the update starting ~4AM (I am on Central time, are 2AM folks west coast?), reboots many times until about 5:30 when it seems to stop and my clock radio takes over getting me out of bed.

Anyway, a full reset does nothing, been there done that. Interestingly once I found this post I experimented this morning. I took my phone out of automatic date/time mode. I set it to 3:58AM today. Nothing after 2 hours ticking away. I then had the thought, what if I set it to 3:58AM tomorrow. Within 2 minutes of doing this (~4AM, clock still read 3:59) reboot, followed by another about 4 minutes later.... I used to think that "Droooiiiiddd" sound was neat ... not so much anymore.

Looking for a pushed fix soon, or learning what it really is. Are there any logs that can be perused/turned on to try and learn what trips the reboot?

 

[BrandonBob]

I too had the reboots every night on my HTC Droid Incredible since the update pulling the battery, turning it off, anything to make it stop. I am a network engineer by trade so I just couldn't stop thinking about things to try. I first pulled the SD card before going to bed and it didn't reboot. I tried it a second night. No reboot. Yesterday I faked it out by manually setting the date and time up one day I connected the phone to my PC and copied everything off of the SD Card and began looking at each folder for something. Among all of the other items there was a 'downloads' folder and a 'Downloads' folder. (note the capital D) When I tried opening the Downloads (capital D) folder I got the Windows XP error asking if I wanted to send a report. I moved the error off to the side and was able to copy everything except video files staring with MD....... I created a new Downloads folder and copied everything except the video files starting with MD..... I could now open the folder without the error. The MD video files wouldn't even open seperately. I know they are legit videos but something must have corrupted them. Maybe the software download that started the nightmare reboots. I formatted the SD card as FAT32 like it was, copied everything back (minus the MD video files). There were some apps I had to remove then download again but that wasn't so bad since they were all free anyways from the app store. In your troubleshooting I would first remove your SD card for one night and see if it stops the reboot. If it does, you're on your way to a fix. HTC support is the one who pushes these updates and they made no mention of sending a fix. They did however say all of their downloads are in a window from 2am to 7am. For me it seems the download corrupted some files on the SD card. So even though it appeared to have loaded succesfully the first day it still had things to do on the SD card. Hence the reboots. Hope this helps.

 

[RonNona]

Love the technical nature of the thread. Thanks especially to BrandonBob and Smacko for testing various methods of finding the problem. Much more usefull than just complaining about it. Here is what (little) I can add. I have 5 Droid Incredibles, in two different towns. One phone has never had a problem. The other 4 all started boot looping at 2am eastern, all on the same day, all about a week after a software update. Now they seem to take turns. My wifes slept thorugh the night, mine "droid"ed me starting at 2am last night. I was wondering, is your phone plugged in at night when this happens? Is this something that randomly happens to phones at 2am only when plugged in? Another thought, since mine will boot loop a couple of times a week, but be fine the other days, any fix, such as formatting your SD card may or may not have solved the problem.

 

[Xfactorx316]

Love the technical nature of the thread. Thanks especially to BrandonBob and Smacko for testing various methods of finding the problem. Much more usefull than just complaining about it. Here is what (little) I can add. I have 5 Droid Incredibles, in two different towns. One phone has never had a problem. The other 4 all started boot looping at 2am eastern, all on the same day, all about a week after a software update. Now they seem to take turns. My wifes slept thorugh the night, mine "droid"ed me starting at 2am last night. I was wondering, is your phone plugged in at night when this happens? Is this something that randomly happens to phones at 2am only when plugged in? Another thought, since mine will boot loop a couple of times a week, but be fine the other days, any fix, such as formatting your SD card may or may not have solved the problem.

In my wife's case it doesn't matter if it is plugged in or not. I've tried unplugging it once it starts up but it didn't help. Last night I removed the SD card but that didn't help either.

 

[smacko]

Mine is plugged in at night when it does it, but when I've dorked with the time/date setting it's always been unplugged as I am usually at work when playing with this. Over the weekend I had one night of quiet, not sure what/if I did something to cause it or not, but last night it was the first time it started at 2AM vs what has routinely been 4AM. Was going to try pulling the SD card as well, but haven't gotten that far.

So far the simplest thing to do (when I remember) is to shut if off over night.

 

[Xfactorx316]

Mine is plugged in at night when it does it, but when I've dorked with the time/date setting it's always been unplugged as I am usually at work when playing with this. Over the weekend I had one night of quiet, not sure what/if I did something to cause it or not, but last night it was the first time it started at 2AM vs what has routinely been 4AM. Was going to try pulling the SD card as well, but haven't gotten that far.

So far the simplest thing to do (when I remember) is to shut if off over night.

Or you can set it to silent.... If you wake up it makes a nice night light!

 

[RonNona]

Airplane mode does not help

I had mine in airplane mode last night and it droided me until I shut it off. My wife (deaf since birth) has a hearing service dog. Gemini. He alerts her to the sound of the special ring sound on the phone. The sound plays for text messages, and email and the alarm clock. Then Gemini alerts her. So, turning off the phone is a bit of a problem as he will not respond to sounds he is not trained for. I cannot just set the alarm for her on the bedroom clock. In airplane mode, it rules out some sort of signal sent to the phone and must be something internally scheduled.

 

[ukjaybrat]

worked for me on three different phones

wipe the cache before you go to bed
leave on wifi, turn off volume, plug it in (in another room)
go to bed

i've heard reports that there was something in the cache causing the phone to boot up incorrectly with the update that has spread. Don't know how much of it is true. Regardless, i wiped my ohone's cache and then let the thing run over night. I don't know if it droid-ed itself to death or if it took the update in one reset, but its been almost a week for the first phone and a few days on the other two and we havent noticed an issue since. I'll let each of you figure out how to wipe the cache on your particular device because i just realized the button sequences are different depending on your device (just make sure you dont do a factory reset instead of wiping cache. you will lose everything including installed apps). Good luck.

 

[mi4teaching]

Update with Reboot at 2:00 am

My husband and I both received the update on the same day and we both have the same problem. I have lost a lot of sleep and I found this forum over the weekend and I did a factory format on July 7, 2012. The factory reset didn't fix the problem. So, I searched and found this forum. So, today I called provider and gave info and this early morning I've now formatted the SD-Card (not on phone) but on computer so card would be completely clean (including hidden files).

This problem of rebooting from 2:00 am (I literally watched this happen from 2-3 am) and it rebooted 30 times. Every 2 minutes I heard Droid!

I witnessed that the issue disables the Wifi and disables all applications. The only way to keep the rebooting from happening is if your phone is off. I followed the directions of one person in the forum BrandonBob. I will find out if SD format fixes problem but I really don't want to hear Droid any longer! I will soon find out what happens tonight!

 

[mi4teaching]

Time different once

This morning after midnight, I believe my husbands phone Droided me awake! It could be that I just woke up because I had to listen to this since the update. However, at 2 am the cycle of Droid occurred until my husband finally had to take the battery out because he couldn't get the thing to stop looping to turn it off. To many sleepless nights!

 

[RonNona]

One more data point. My wife does not have a SD card, she is deaf so no music . So that rules out something on the SD card.

 

[knottphreak]

could be the backup assistant

I haven't tried this yet, because I am at work, but I've done some research and it seems what could be causing this is the Backup Assistant that came with the update. I've found a way to remove it, but your phone needs to be rooted.

The phone might be restarting from 2-5/6:30 AM because that's when the BA turns on to back up everything - EVERY night, even if files haven't changed. People have been getting outrageous data usages that are only viewable via their online accounts- not My Verizon app you can install and use on your phone for a quick glance at data usages -- and the running time for the data use is consistently from 2AM until morning, at reccurring intervals, the same times each night.

How to Remove Verizon Back-up Assistant from LG Ally (or other Android Phones) | Eagle4life69.com

you can also go through settings into accounts and sync and uncheck Automatic Syncing, and you can force stop backup assistant sync services from manage apps. However, you cannot manually delete BA from the phone unless you try the rooting mentioned above - and the BA will restart every time you reboot your phone (you will have to force stop/clear data after each reboot).