Hello, all.
I recently got a Motorola Droid RAZR and I am on PagePlusCellular and have been very happy up to this point. I bought the new phone after discovering that some work apps wouldn't work on my old phone because I couldn't upgrade the OS. I called PP to see if the phone was supported and I was told it wouldn't work on 4G but would if I could use 3G with it. Since I also needed a SIM card for it (another story), the local PP dealer flashed it and I have the 1X symbol displayed on screen. But I cannot send or receive picture texts-when I try I get "MMS needs to be enabled". And no 3G, just 1X. I have gone thru every setting I can find and it seems to be enabled. I went back to the dealer and was told all the settings are correct and I need to contact PP about it.
I got on live chat as I didn't want to wait on hold (and this is about the only problem I've had with PP) and was told that this phone isn't supported because it's 4G. I told them that a rep told me it was if I use 3G and I bought the phone based on their info. All they could do then is tell me to take it back to the dealer to re-flash it...
So it's been reflashed but no joy. I go to a WirelessToyz dealer who says the APN wasn't set. When I go to the settings the APN is greyed out.
Help! This is getting old.
I recently got a Motorola Droid RAZR and I am on PagePlusCellular and have been very happy up to this point. I bought the new phone after discovering that some work apps wouldn't work on my old phone because I couldn't upgrade the OS. I called PP to see if the phone was supported and I was told it wouldn't work on 4G but would if I could use 3G with it. Since I also needed a SIM card for it (another story), the local PP dealer flashed it and I have the 1X symbol displayed on screen. But I cannot send or receive picture texts-when I try I get "MMS needs to be enabled". And no 3G, just 1X. I have gone thru every setting I can find and it seems to be enabled. I went back to the dealer and was told all the settings are correct and I need to contact PP about it.
I got on live chat as I didn't want to wait on hold (and this is about the only problem I've had with PP) and was told that this phone isn't supported because it's 4G. I told them that a rep told me it was if I use 3G and I bought the phone based on their info. All they could do then is tell me to take it back to the dealer to re-flash it...
So it's been reflashed but no joy. I go to a WirelessToyz dealer who says the APN wasn't set. When I go to the settings the APN is greyed out.
Help! This is getting old.