OTA from Verizon still in testing - may never happen???
I wrote a fairly nasty letter to Verizon a few days ago and this is Verizon's response. I'll let you all draw your conclusions but I'm thinking this is not on Sammy's list of things to take care of after all the new devices at CES (not just phones either). We all may be stuck with a "new antique" with our Fascinates. If 2.2 does get the OTA I'll be thrilled but I'm thinking of switching phones and going to Sprint sooner rather than later.
[email protected] to me
show details 9:29 AM (9 minutes ago)
Good Morning Brooks,
I can certainly understand your frustration regarding the 2.2 software update and I would be happy to assist you today. My name is Jennifer and I attempted to call you today at 9:21 am PST to discuss your email directly over the phone but I was unable to reach you.
At this time, the 2.2 Froyo software update is not available for the Samsung Fascinate. We have been told that it currently is testing but we have not been given a date in which it will be released. I apologize for any inconvenience that this may cause you.
Please remember that software updates are processed and pushed out by the manufacturer. If you would like to voice your concerns regarding this update, please feel free to contact Samsung. They can be reached online at
HDTV Televisions | LCD TVs, LED TVs, Plasma TVs | Samsung or by phone at 888-987-4357.
If you would still like to cancel your service, please let us know. Of course, we would hate to lose your business over your frustration with the 2.2 software update but we can understand. To cancel your service, please call us at 1-800-922-0204 or respond to this email.
Note: If you are planning on taking your number with you, the line must remain active in order for the porting process to complete.
Brooks, I am sorry for the delay in my response to your email but I hope that the Froyo update information I have provided to you is helpful. We appreciate your business and thank you for using Verizon Wireless products and services. Should you have additional questions or concerns, please reply to this e-mail.
Sincerely,
Jennifer
Verizon Wireless
Internet Response Team