Entering Numbers for VRUs

[CeeCee]

Hi. I'm a new owner of a Droid Incredible. It's my first smartphone and I'm used to a physical keypad. Today I ran into the same problem twice while on calls trying to navigate through VRUs. When prompted to "press 1" or to "enter your 4 digit pin" I pressed the numbers on the screen and I could hear the tones, but the VRUs would not recognize them. I tried several times, but they just kept repeating the requests for me to enter the information.

Am I doing something wrong? Is there a setting I need to change?

I apologize if this has been discussed before. I tried searching the forum before I posted. Any help you can provide is much appreciated.

 

[tweebee]

Have you tried just dialing these numbers and see if they displayed correctly on your phone?

If your phone is covered under warranty, I suggest taking to Verizon for them to take a look.

 

[CeeCee]

Thanks for the suggestions. I actually tried playing around with some of the settings. I changed the Audible touch tones from short tones to long tones. Today when I tried one of the same VRUs I had trouble with previously, it recognized the numbers I entered. Hopefully the problem is solved.