They may fabricate positive reviews and even suggest calling them for solving the problem, but that does not save them from being a complete scum. Like quite a few guys at this forum, I ordered an item which was stated as 'in stock' at their site. Four days passed - with no word from them whatsoever at my email. I called them and was said that blah-blah-blah sorry we expect the item to come to our stock next Thursday, we'll ship immediately. Called them Friday afternoon. Again - blah-blah-blah, we'll be damned if the item does not come to our stock next Tuesday... I canceled the order on the spot. Three days later I discovered on my bank account that they had refunded me okay - EXCEPT WITHHOLDING ABOUT $1.5 AS A BANKING FEE! Naturally, after having shopped online for about ten years and never experienced anything of the kind, I called them and demanded explanations - having heard in response nothing but arrogant gibberish. I called my bank and claimed a disputed charge. They told me to wait until 30 days passed to place a formal claim. On the day I placed the claim and got assurances from the bank that the charge was groundless and that they would call the crooks to order. Yesterday, after quite a time, I received a letter from the bank that they had credited my account just IN VIEW OF MY BEING THEIR VALUED CUSTOMER, that they failed to collect the wrongly charged money from the vendor, and that in future I should contact the merchant directly...
Since the latter suggestion, in view of what happened, appears senseless, what guys and gals like me are supposed to do? To sue them in court? For a dollar and a half?!. That is exactly what those scums count upon: Nobody would waste his/her time and mental health for that kind of money. And now, I'm wondering how many people a day/week/month/year visit their godforsaken site and take the bite...
It is interesting that no one here has private messaged me about their orders even when I stepped in and tried to help out. I also find it interesting that a lot of the posts in this thread are from people with only 1 post. So just to set a few things straight.
Why should anyone including myself even have to private msg you to get proper customer service?
I do assume you meant me when you say some users only have one post. I can not speak for anyone else but I do not think I have to follow anyone around to get what is mine!
WE DO HAVE OUR OWN INVENTORY. WE DO NOT DROP SHIP.
WE DO NOT CHARGE ANY BANKING FEE FOR REFUNDS. WE HAD THIS WHEN WE FIRST OPENED THE STORE BUT HAVE REMOVED IT MONTHS AGO. (THE ABOVE IS A BLATANT LIE)
NO? you don't then explain this one to me, the following is a copy/paste from the email I was sent and I might add I still have not received my refund.
MT88021
1Amzer Rubberized Black Snap on Crystal Hard Case
(REFUNDED) (- $10.95 )(-$10.95) sys001
1Shipping Refund $-6.49 $-6.49 sys004
1Banking Fee $0.87 $0.87
Subtotal:$-5.62
Shipping & Handling:$6.49
Florida Tax 0.000%:$0.00
While obviously not a large amount of money sure looks like I was charged a banking fee to me. But again I still have not received either a refund or the product.
WE LIST AVAILABILITY DATES ON ALL ITEMS AS WELL AS YOUR INVOICE ONCE YOU PLACED THE ORDER, JUST LIKE A LOT OF OTHER STORES DO.
Last order I placed was listed as in stock, I called a couple days later and was told it would be in the following monday. When I informed the young lady that it was not posted on the web site as back ordered she stated and I quote " We do not list back orders on items we expect to be shipped within a week"
AS I MENTIONED BEFORE IN THIS THREAD, IF YOU HAVE A PROBLEM PM ME AND I WILL PERSONALLY HANDLE IT. BEING THAT I HAVEN'T RECEIVED ANY PM'S SINCE JUNE I HAVE A FEELING MOST OF THESE COMPLAINTS ARE NOT REAL.
