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I had to call verizon because I couldn't get the dialpad to come up on my phone, anyway, they talked me through a factory reset and now I can't hear when I am on the phone. I have to filp the phone over to the back side and put that speaker up to my ear????
I've had this issue also, the call volume being extremely low, and speakerphone not working at all. I tried toggling voice privacy off, to no avail, so I rebooted and volume returned to normal along with speakerphone. Give it a shot see if it works for you.