Our friends at AndroidAuthority put together a list of 5 common problems and how to fix them for the Droid Turbo 2:
"Problem #1 – Stuck/dead pixels
Some users have found stuck pixels on their displays, with random spotting along the top of the display in most cases.
Potential solutions:
Some users have found that the incoming call notification does not show on the display, and users have to unlock the phone to see who is calling. This issue was seen with some other current generation Motorola smartphones as well.
Potential solutions:
When trying to set up the “OK Google” command, that can be used from any screen, users have found that the device is unable to register a voice, with a pop up message stating “Can’t use the microphone. Restart your device.” Even after being able to set it up, the command itself doesn’t work when attempting to use it. This issue was also seen with the Moto X Play.
Potential solutions:
Some users have found the camera app to stop working or not load at all, with an error message popping up that says that the app needs to be restarted. This also often happens when switching to the front-facing camera in the app.Potential solutions:
As is the case with any new device, there is a chance that you might face issues with connecting to Wi-Fi and Bluetooth. Users have found Bluetooth issues to be particularly prevalent with the Droid Turbo 2.
Potential solutions:
Wi-Fi issues
As originally posted at: 5 problems with the Droid Turbo 2 and how to fix them
"Problem #1 – Stuck/dead pixels
Potential solutions:
- To help fix this problem, you can download an app like Pixel Fixer from the Google Play Store, and that should do the trick.
- This should not be confused by the green line issue that many Droid Turbo 2 owners have come across, and if that is what you see, the only option for now seems to be picking up a replacement.
Potential solutions:
- The fix for this issue has seemed to work for most users. Go to Settings – Apps – All, tap on the three dotted line at the corner for additional options, and tap on “Reset app preferences.” Now incoming call notifications show up as expected.
- Some users have also found that using third party lock screen widgets seem to cause a problem as well. Uninstall these apps, and see if the issue persists.
Potential solutions:
- This issue is likely caused because of Moto Voice. It looks like users are allowed access to only one of these features, so you will have to choose between either Google Now or Moto Voice for your voice command needs. Keep in mind that Moto Voice does offer a lot of functionality as well, so it may not be a bad idea to stick to it.
- Remember that simply turning off Moto Voice in the settings will not do the trick. You will have to go into the Apps section in the Settings menu and disable Moto Voice for this problem to go away.
- If you find the issue to persist even after turning off Moto Voice, make sure that the default language selected in the Google Now setting is English (US). Depending on your region, this setting may be what is causing the problem.
Some users have found the camera app to stop working or not load at all, with an error message popping up that says that the app needs to be restarted. This also often happens when switching to the front-facing camera in the app.
- For many users, wiping the cache partition seems to have solved the problem. You can find the instructions on how to do so below.
- A third party app that also uses the camera may be the cause as well. Boot the device into Safe Mode and see if the issue persists. If it doesn’t, a rogue app is to blame. Uninstall any apps that were added just before the problem started, and see if it goes away.
- Some users have found the issue to be because of using Nova Launcher. Tapping on the camera icon on the homescreen did not launch the Moto camera app, leading to the error. Replace the homescreen icon with the camera app shortcut from the app drawer for the Moto camera, and that should do it.
Potential solutions:
Wi-Fi issues
- Turn the device and the router off for at least ten seconds, then turn them back and retry the connection.
- Go to Settings – Power saving and ensure that this option is turned off.
- Use the Wi-Fi Analyzer to check how crowded your channel is, and switch to a better option.
- Forget the Wi-Fi connection by going to Settings – Wi-Fi and long tapping the connection you want, then selecting “Forget”. Re-enter the details and try again.
- Make sure the router firmware is up to date.
- Make sure the applications and software on the device are up to date.
- Go into Wi-Fi – Settings – Advanced and make a note of your device MAC address, then make sure that it is allowed access in the router’s MAC filter.
- With issues when connecting to the car, check the manufacturer’s manual for the device and the car and reset your connections.
- Ensure that you are not missing a vital part of the connection process.
- Go to Settings – Bluetooth and ensure nothing needs changing
- Go into Settings – Bluetooth delete all prior pairings and try setting them up again from scratch.
- When it comes to issues with multiple device connection, only a future update will be able to address this problem.
As originally posted at: 5 problems with the Droid Turbo 2 and how to fix them
