VZW site acting up?

Discussion in 'Verizon Wireless' started by silverfang77, Sep 25, 2013.

  1. silverfang77
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    silverfang77 Active Member

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    My VZW not allowing me to change texting plan

    I want to change my texting from unlimited ($20.00/month) to 1,000 messages ($10.00/month). When I do it on the My Verizon Wireless website, it says, "Sorry. This transaction is not available online at this time" and tells me to call tech support. When I call the tech support number, that fires up the My Verizon Mobile app on my phone. When I try to change the texting plan there, texting isn't clickable:

    vzw can't select text.jpg

    Why is VZW making it so difficult for me to change my texting plan?

    Thank you.
     
  2. drunkclever
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    drunkclever Member

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    I was just on there. seems their servers are really busy. the wait time on each page... ew. I was researching because i want to upgrade 2 of my 4 lines. Each page took forever. I even ended the chat I had going with the rep.