Conundrum of grandfathered plan/changes/data

Discussion in 'Verizon Wireless' started by TxDoc, Dec 10, 2014.

  1. TxDoc

    TxDoc Active Member

    Joined:
    Nov 12, 2009
    Messages:
    495
    Likes Received:
    94
    Trophy Points:
    28
    Location:
    TEXAS
    Ratings:
    +96
    Current Phone Model:
    XT1635-01
    I have been a customer of what is Verizon, now, but started out as Century Cellunet, then CenturyTel, etc. This goes back to 1984. Apparently, Verizon phone reps can tell this when I'm talking with them.

    The plan I've had for years was called Freedom 500. Got 500 minutes talk time, 250 texts, and since I pay full retail phone price, I get unlimited data. I have a Droid MAXX. Cost is about $90/month. I use around 10 GB data/month. This data is most important single item to me.

    I have one phone. Single line. Don't need any other lines.

    The problem I have encountered is running close or out of texts/ month.

    I saw a plan with unlimited texts and phone time. Since I an paying full retail, I thought I might switch to this and be fine. Apparently not.

    When I called Verizon, they offered me 100 more texts/month and no price increase. But, this keeps my old plan of 500 minutes of talk, no big deal on the minutes.

    My questions are:
    1-anyone have this same problem?
    2-if they offer 100 more texts, does that mean they will actually be willing to give 200, 300, but only are offering what they think is the least to satisfy me, but will actually give many more?
    3-what would be reasonable for me to ask for and for them to give to a 30 year loyal customer?
    4-who is best to deal with...phone rep or store rep, or who?
    Sorry for so many questions. I don't want to make a mistake and end up in a situation that really is worse that stay where I'm at.

    Thanks for any help.
     
  2. Jeffrey

    Jeffrey Premium Member
    Premium Member

    Joined:
    Jan 30, 2012
    Messages:
    6,678
    Likes Received:
    3,546
    Trophy Points:
    1,578
    Location:
    Thailand
    Ratings:
    +4,034
    Current Phone Model:
    iPhone 7 Plus JB
  3. FoxKat

    FoxKat Premium Member
    Premium Member

    Joined:
    Apr 2, 2010
    Messages:
    14,806
    Likes Received:
    4,751
    Trophy Points:
    838
    Location:
    Pennsylvania
    Ratings:
    +5,290
    Current Phone Model:
    Droid Turbo 2 & Galaxy S7
    Never be afraid to ask for more. Never be afraid to ask to speak to customer loyalty. Never be afraid to tout your long-standing tenure (I'm 21 years with Verizon, and was a Bell Atlantic Mobile agent when I signed up... All three of my phone numbers end in 000, 100, & 200).

    Always deal with the phone based customer service at 800-922.0204. I would push for more texting but you may also want to explore using text free ( Text Free Calling Texting App - Android Apps on Google Play ) for at least some of your texting needs. They give you a private local phone number for free, the texting is unlimited, and by using it you can offset your other text plan and keep from going over.
     
    • Agree Agree x 1
  4. Ollie

    Ollie Droid Does

    Joined:
    Apr 13, 2012
    Messages:
    3,438
    Likes Received:
    2,100
    Trophy Points:
    1,468
    Location:
    South Coast
    Ratings:
    +2,480
    Current Phone Model:
    Note Edge - iPhone 6 Plus
    Text plans are dying. As Fox mentioned, jump on a texting app that uses data. You have unlimited. Also, I believe Magic Jack will give you free outgoing calls with their app. $15 more a year gives you unlimited incoming as well and it is VOIP.
     
  5. lloydstrans

    lloydstrans Platinum Member

    Joined:
    Nov 16, 2011
    Messages:
    12,562
    Likes Received:
    2,245
    Trophy Points:
    678
    Ratings:
    +2,293
    Ask away, every time I upgraded I asked for more, wound up with unlimited everything. Took quite a few years.

    We must...We must...increase our boost
     
  6. grenefroggie

    grenefroggie Super Moderator
    Staff Member

    Joined:
    May 18, 2011
    Messages:
    963
    Likes Received:
    398
    Trophy Points:
    203
    Location:
    KY
    Ratings:
    +464
    Current Phone Model:
    Google Nexus 5
    This is sort of true. I know tons of people that rely on text messages. I constantly talk with cross platform people, so I cannot use iMessage or Hangouts (I could but it isn't worth the trouble). My notification server uses MMS to send multiple text messages to different techs via email. I am one of a few Android users where I work. Until there is one commonly supported chat system that is as ubiquitous as SMS and MMS, carriers will still offer it.

    That being said, on some services that is a la carte.
     
  7. Mustang02

    Mustang02 Diamond Member

    Joined:
    Aug 8, 2010
    Messages:
    7,624
    Likes Received:
    5,114
    Trophy Points:
    1,563
    Location:
    Ohio
    Ratings:
    +6,072
    Current Phone Model:
    Nexus 6P/5X
    Google voice does texting for free as well, for now.
     
  8. grenefroggie

    grenefroggie Super Moderator
    Staff Member

    Joined:
    May 18, 2011
    Messages:
    963
    Likes Received:
    398
    Trophy Points:
    203
    Location:
    KY
    Ratings:
    +464
    Current Phone Model:
    Google Nexus 5
    I am just waiting on unlimited texts and MMS. I don't recall if Google Voice supports MMS yet, but last time I used it, it did not.
     
  9. Mustang02

    Mustang02 Diamond Member

    Joined:
    Aug 8, 2010
    Messages:
    7,624
    Likes Received:
    5,114
    Trophy Points:
    1,563
    Location:
    Ohio
    Ratings:
    +6,072
    Current Phone Model:
    Nexus 6P/5X
  10. grenefroggie

    grenefroggie Super Moderator
    Staff Member

    Joined:
    May 18, 2011
    Messages:
    963
    Likes Received:
    398
    Trophy Points:
    203
    Location:
    KY
    Ratings:
    +464
    Current Phone Model:
    Google Nexus 5
    Awesome!! I can now use Hangouts as my All-in-one app!!
     
  11. TxDoc

    TxDoc Active Member

    Joined:
    Nov 12, 2009
    Messages:
    495
    Likes Received:
    94
    Trophy Points:
    28
    Location:
    TEXAS
    Ratings:
    +96
    Current Phone Model:
    XT1635-01
    Thanks for the replies. A lot to look at, and think about.

    I am going to call Verizon, again and ask for a supervisor, for sure. And, try to figure out the "texting apps that use data" as mentioned by Ollie.
     
  12. grenefroggie

    grenefroggie Super Moderator
    Staff Member

    Joined:
    May 18, 2011
    Messages:
    963
    Likes Received:
    398
    Trophy Points:
    203
    Location:
    KY
    Ratings:
    +464
    Current Phone Model:
    Google Nexus 5
    WhatsApp, TextPlus, Hangouts among others.

    Hangsouts ties right to a Google account.