I have been a customer of what is Verizon, now, but started out as Century Cellunet, then CenturyTel, etc. This goes back to 1984. Apparently, Verizon phone reps can tell this when I'm talking with them. The plan I've had for years was called Freedom 500. Got 500 minutes talk time, 250 texts, and since I pay full retail phone price, I get unlimited data. I have a Droid MAXX. Cost is about $90/month. I use around 10 GB data/month. This data is most important single item to me. I have one phone. Single line. Don't need any other lines. The problem I have encountered is running close or out of texts/ month. I saw a plan with unlimited texts and phone time. Since I an paying full retail, I thought I might switch to this and be fine. Apparently not. When I called Verizon, they offered me 100 more texts/month and no price increase. But, this keeps my old plan of 500 minutes of talk, no big deal on the minutes. My questions are: 1-anyone have this same problem? 2-if they offer 100 more texts, does that mean they will actually be willing to give 200, 300, but only are offering what they think is the least to satisfy me, but will actually give many more? 3-what would be reasonable for me to ask for and for them to give to a 30 year loyal customer? 4-who is best to deal with...phone rep or store rep, or who? Sorry for so many questions. I don't want to make a mistake and end up in a situation that really is worse that stay where I'm at. Thanks for any help.