Volume up button works but volume down doesn't (Nexus 6p)

Discussion in 'Android Support' started by Accessdenied67, Mar 31, 2017.

  1. Accessdenied67

    Accessdenied67 New Member

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    Current Phone Model:
    Nexus 6P
    On my Nexus 6P, the volume up button only works the volume down doesn't work at all.

    Any suggestions?
     
  2. Dz9c92

    Dz9c92 New Member

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    Current Phone Model:
    LG V20
    I think the only advice anyone can give you is to backup your phone and do a hard reset on it. If it still is malfunctioning, more than likely its a hardware problem unfortunately. If a drop of water got around it that may have been a cause for failure or from some form of physical stress (dropping, bending even slightly, etc)