Verizon Razr - need to factory reset

Discussion in 'Android General Discussions' started by jerseyben, May 10, 2014.

  1. jerseyben
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    jerseyben New Member

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    I purchased a Verizon Razr at a yard sale and unfortunately I paid too much for this phone because it looked to be in good condition. Unfortunately I cannot figure out how to perform a factory reset. I followed the instructions on the Verizon website. The screen that I am seeing does not give me the option to do a factory reset.

    Please help me out. Thanks.
  2. Jeffrey
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    Jeffrey DF Administrator Staff Member Premium Member

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    Welcome to the Forum.

    Try following these directions

  3. UrbanBounca
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    UrbanBounca Rescue Squad Staff Member Rescue Squad Premium Member

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    Before even attempting Jeffrey's suggestion, I would call Verizon to verify the phone isn't blacklisted. Simply by being at a yard sale, and being locked, it's very possible the phone is stolen.
  4. jerseyben
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    jerseyben New Member

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    The ESN was checked and the phone is clean and clear!

    Thanks Jeff for that video. It worked perfectly!
  5. cr6
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    cr6 DF Super Moderator Staff Member

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    Welcome to the forum Ben! Glad to hear you got it figured out! :thumbup:

    tap'n