update error question

Discussion in 'Samsung Galaxy S4' started by beaky73, Oct 16, 2013.

  1. beaky73

    beaky73 Member

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    hello to all... i received the update today and downloaded via wifi. then i installed.. the problem is during the install my droid guy ended up on his back with "error" under him. then once the phone rebooted, i had a padlock show up when the Samsung name appears and under that it said "custom". my wifi wont turn on and there is a lot of lag from when i swipe my screen to turn on my phone. i tried downloading the update via 4g and the same thing happened. any ideas.. i am unrooted
     
  2. leeshor

    leeshor Gold Member

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    You say you aren't rooted but that sounds like what's wrong, to me. Is it a brand new phone - on Verizon?
     
  3. beaky73

    beaky73 Member

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    i have the phone for about 5 months... i am unrooted... on verizon.. brand new
     
  4. leeshor

    leeshor Gold Member

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    I knew VZW because they had an update today. Have you had any other updates since you got the phone? The word "custom" in your post is what leads me to think it had been rooted.

    You may want to add your model to your profile for future reference.
     
  5. beaky73

    beaky73 Member

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    i did try to root but it never worked... how do i do a master reset
     
  6. tkileh

    tkileh Member

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    Master reset unfortunately probably is not gonna do it what you will have to do is download Odin and flash stock firmware. What I had to do a while back to receive a ota. Even though when you tried to root and it didn't take effect it still might have tripped the custom trigger for you.

    Sg4
     
  7. leeshor

    leeshor Gold Member

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    I think it did take and you didn't realize it. I'm not into rooting and have no idea what you may be able to do to unroot. You may want to look back at the original instructions. And that would explain the update problem.
     
  8. beaky73

    beaky73 Member

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    i have insurance on my phone so i may just crack the screen.. and get a new one
     
  9. tkileh

    tkileh Member

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    Not a good idea. If you pay for insurance. Just call Verizon and tell them your home button stopped working they will walk you through trouble shooting and just stick to saying that the button doesn't work and they will send a new one. But if you send back a phone with a broken screen. 1 they won't accept it or 2 they will make you pay full price.

    Sg4
     
  10. beaky73

    beaky73 Member

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    what do i do with the old phone.. send it back to them
     
  11. tkileh

    tkileh Member

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    Yes. They will send you a new one and give you instructions. They will pay for shipping both ways as well.

    Sg4
     
  12. newbroot83

    newbroot83 Active Member

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    Its pretty easy to flash back to stock and fix it. Why not start there without loss of phone?

    Sent from my SCH-I605 using Tapatalk 2
     
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i had an update on my galaxy s4 and it keeps saying error an