Touchscreen Unresponsive

Discussion in 'Droid X Tech Support' started by bucknutz, Aug 12, 2010.

  1. bucknutz
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    bucknutz New Member

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    Two days in a row I've went to bed and woke up to the touchscreen on my DX being unresponsive.

    Apps Running: FeedR, Tweetcaster Pro, Springpad, and Gmail App.

    Wifi on, and GPS off.

    Any Ideas? I got the DX on the release date 15th so my 30 days are about up. Should I call and request a new phone? Will I get a new one or will they try and send me a refurb?

    FYI: I have to do a battery pull to get it to work again.
  2. Corinacakes
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    Corinacakes DF Super Moderator Theme Developer

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    I would just take it in to your local Verizon store rather than call. Most likely they'll give you a new one in the store. Good luck! :D
  3. bucknutz
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    bucknutz New Member

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    Thanks for the reply.

    For anyone else that has this issue. Shutting off wifi while I sleep seemed to fix the issue. I'm going to wait and hope it's something that is fixed with froyo.
  4. Mean Bro Greene
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    Mean Bro Greene New Member

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    Location:
    Conservativetown, TN -_-
    I experienced a similar issue. I tried numerous fixes to no avail. I figured I would wait until Froyo as well, but eventually it just got worse and worse. I called Verizon, told them all that I had done to try to fix the issue and they immediately ordered a new device for me with no further questions. The replacement was a brand new device, not a refurb. I've had the replacement for a little over a week now with no issues whatsover(knock on wood). I would definitely call, VZW seems fairly eager to help as far as things like this are concerned. I did order online, though, so if you got yours in the store I would suggest taking it back and going through them as the tech support 800 number seems rather unreceptive to assisting store customers with replacements. Hope this helps somewhat. I know it's not what you want to hear, but it's worth calling over.
  5. kdkinc
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    kdkinc New Member

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    kill the updating apps.


    Try it one night and see if it happens again then add one app at at time over a few days.
    Sometimes the updating app's don't behave nice while you and the DX are sleeping.
  6. Sydman
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    Sydman Premium Member Rescue Squad Premium Member

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  7. lesnic56
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    lesnic56 New Member

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    Same problem

    I have several chargers for other phones that fit my X. Some of them, when connected, will cause my screen to freeze.
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