T-Mobile Gets Fined $90 Million by the FCC for 'Cramming'

Discussion in 'Android News' started by dgstorm, Dec 22, 2014.

  1. dgstorm

    dgstorm Editor in Chief
    Staff Member Premium Member

    Joined:
    Dec 30, 2010
    Messages:
    11,016
    Likes Received:
    3,979
    Trophy Points:
    823
    Location:
    Austin, TX
    Ratings:
    +4,254
    [​IMG]

    It looks like Sprint and AT&T aren't the only carriers who are getting fined by the FCC for "cramming." T-Mobile is the latest US carrier to be required to give refunds to customers they supposedly over-charged for services that were not requested. T-Mobile tried to fight it, claiming that the charges were “unfounded and without merit.” Ultimately they capitulated, and the fine will be a hefty $90 Million, which will include refunds to some customers.

    For those who don't know, "cramming" is the practice of billing customers for $9.99 subscriptions to ringtones and premium text message services that they didn't sign up for. Sound off if you have been the victim of "cramming" on any carrier.

    Source: FCC
     
  2. SquireSCA

    SquireSCA Silver Member

    Joined:
    Jan 12, 2011
    Messages:
    1,571
    Likes Received:
    226
    Trophy Points:
    108
    Location:
    Atlanta, GA
    Ratings:
    +280
    Somewhere there is a paper trail at T-Mobile on who thought this was a good idea and who approved it.

    Find it, and fire them immediately.
     
  3. anewton

    anewton Member

    Joined:
    Jul 31, 2011
    Messages:
    35
    Likes Received:
    7
    Trophy Points:
    8
    Ratings:
    +7
    Current Phone Model:
    Google Pixel
    Verizon may have been doing this, as well. I got a TXT from them advertising their "free" "Basic Visual Voicemail" app. In the course of installing it, it finished with something like "Thank you for signing up for Premium Visual Voicemail, free for 30 days". I never wanted, nor did I indicate in any part of the installation process that I wanted, the Premium service. It's got some cool features, but not worth the price tag to me. I wasn't even sure I wanted the Basic Visual Voicemail service, but I've since grown to like it.

    The noteworthy thing is that I didn't have time right then to call them to cancel it! However, I did remember to do so before the 30 days was up (I think they bank one most people NOT doing so), explained to them that I never wanted or asked for that, and they reluctantly cancelled it (after trying to sell me on it).

    I certainly felt like I'd been crammed!
     
    • Like Like x 1
  4. cr6

    cr6 Super Moderator
    Staff Member

    Joined:
    Apr 1, 2011
    Messages:
    8,354
    Likes Received:
    5,877
    Trophy Points:
    1,778
    Location:
    NW Rocky Mtn region
    Ratings:
    +6,707
    Current Phone Model:
    Galaxy S7 Edge
    Twitter:
    @dronewolfmedia
    Been with Verizon for well over a decade and never had this happen. (knock on wood) Glad you were able to get it resolved though.

    S5 tap'n
     
  5. johnomaz

    johnomaz Silver Member

    Joined:
    Jul 12, 2010
    Messages:
    3,161
    Likes Received:
    622
    Trophy Points:
    178
    Location:
    Central Valley, California
    Ratings:
    +760
    Current Phone Model:
    Google Pixel XL
    I'll have to double check my past bills but I dont' think its happened to me. Our bill tends to run pretty much the same every month.

    I wonder if this is a malware attack or something on devices themselves. how many apps say they need permissions to your contacts, text messing services and everything else under the sun. Its scary at times.
     
  6. SquireSCA

    SquireSCA Silver Member

    Joined:
    Jan 12, 2011
    Messages:
    1,571
    Likes Received:
    226
    Trophy Points:
    108
    Location:
    Atlanta, GA
    Ratings:
    +280
    It was only a few years ago that they got rid of a tax on our landline and cell phone bills that was put in place in 1903 to pay for the Spanish-American war...

    That war was paid for like 50 years ago, but the government figured it was just free money to them at that point, so they kept it on there, and all of us were paying it ever month until very recently...

    We also still pay a tax that Al Gore introduced in the 1990's to help pay for schools to get internet connectivity. It was the "Universal Connectivity Act" or something to that affect... There isn't a school in America today that doesn't have internet, and yet we still pay the 3% tax each month...

    So it isn't just the carriers that do crap like this, our government is a master at it and apparently they hate competition...
     
    • Like Like x 2
  7. Ollie

    Ollie Droid Does

    Joined:
    Apr 13, 2012
    Messages:
    3,442
    Likes Received:
    2,103
    Trophy Points:
    1,468
    Location:
    South Coast
    Ratings:
    +2,483
    Current Phone Model:
    Note Edge - iPhone 6 Plus
    It's almost as bad as paying taxes again on money I have already been taxed on.

    When are they going to give up the ghost and offer visual voicemail for free? AT&T gives it away.
     
  8. WildcatRudy

    WildcatRudy Active Member

    Joined:
    Aug 15, 2010
    Messages:
    172
    Likes Received:
    39
    Trophy Points:
    28
    Location:
    Near the lake in SCS, MI
    Ratings:
    +46
    Current Phone Model:
    Pixel XL
    I think cramming has been around since the days prior to smartphones. As for me, I'm too cheap to have a real account, so I am using a $30/month T-Mo prepaid account. So I don't even think I could get crammed at this level.
     
  9. cr6

    cr6 Super Moderator
    Staff Member

    Joined:
    Apr 1, 2011
    Messages:
    8,354
    Likes Received:
    5,877
    Trophy Points:
    1,778
    Location:
    NW Rocky Mtn region
    Ratings:
    +6,707
    Current Phone Model:
    Galaxy S7 Edge
    Twitter:
    @dronewolfmedia
    Yeah, I remember when the state of Florida built the Sawgrass Expressway in South Florida. It ran through the Everglades linking North Broward county with Miami/Dade county by providing an alternative to I-95 or the Turnpike. They told the public they would only charge a toll on this road until it was paid off. Well, that was the mid 80s and they're still charging people. It eventually became a part of the Turnpike system.
    Unfortunately, you see this type of thing everywhere. The govt knows people have a poor short term memory and aren't going to protest it 10-20 years down the road, so they get away with it.

    S5 tap'n
     
    #9 cr6, Dec 22, 2014
    Last edited: Dec 22, 2014
  10. pc747

    pc747 Administrator
    Staff Member Rescue Squad

    Joined:
    Dec 23, 2009
    Messages:
    24,243
    Likes Received:
    5,276
    Trophy Points:
    1,123
    Ratings:
    +5,860
    But I like their Christmas video they made.