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Stock Phone - Process com.android.phone error

Discussion in 'Droid 4 Tech Support' started by rhindon, Jul 17, 2012.

  1. rhindon
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    rhindon New Member

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    Hello,

    I am having an issue with my bluetooth connection in the car that's just recently started. First, I'm having to manually connect, which I haven't had to do since I first paired my phone with the car. After manually connecting, a minute or so later, I get a "the process com.android. phone stopped unexpectedly and am asked for force close. Right after force closing, the bluetooth disconnects. I have not rooted my phone and rooting seems to be the only error of this kind I can find on an internet search. Any ideas how to fix this?

    Thank you!
  2. 94lt1
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    94lt1 Super Moderator Staff Member Premium Member

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    In manage apps, you will find 3 Bluetooth apps, the first one being called Bluetooth share... clear the cache, clear data, and force stop that one. Then force stop the other 2. Reboot the phone and try again... you're going to have to pair again so you know.. hope this helps

    DROID RAZR MAXXIMIZED!!!! PREPARE TO BE VANQUISHED!!!
  3. rhindon
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    rhindon New Member

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    I only found two Bluetooth apps, but I have tried this on the ones that showed up. I will have to wait until later to see if this works.

    Thanks so much!
  4. rhindon
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    rhindon New Member

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    Still having the same issue and I don't know how to fix it. My car used to connect to Bluetooth fine, now it connects, then disconnects with that message popping up on the phone.
  5. myfishbear
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    myfishbear Developer Developer

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    factory reset your phone and clear your sd if tha dosnt work sbf your phone
  6. rhindon
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    rhindon New Member

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    sbf?
  7. myfishbear
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    myfishbear Developer Developer

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    you could use this http://www.droidforums.net/forum/droid-4-hacks/217849-droid-4-utility-gingerbread-only.html it is a tool with the sbf file you need for your phone
    here is the link for that http://d-h.st/CMg
    on your phone enable debugging mode in settings and run the tool and this will make your phone factory new
    also download the phone driver too https://www.dropbox.com/c/shmodel?n...MotoHelper_2.1.40_Driver_5.5.0.exe&id=shmodel
    you can go farther and get ics from there and maybe install a rom
    Last edited: Aug 1, 2012
  8. rhindon
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    rhindon New Member

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    Do I need to do this if I'm not rooted?
  9. myfishbear
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    myfishbear Developer Developer

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    rooting is not involved in this process.
    1 backup your contacts than do a factory reset in settings
    2 then you need this driver on you computer so the program will work https://www.dropbox.com/s/xnu1wj672nk8hpj/MotoHelper_2.1.40_Driver_5.5.0.exe?m
    3 you hold down power and both vol keys, when menu appears use vol- to scroll and vol+ to select fastboot mode and plug the phone into the comp
    4 then you use Dev-Host - Droid4 GB Only.zip - The Ultimate Free File Hosting / File Sharing Service to repair the phone so that it is stock erase data
    Last edited: Aug 1, 2012
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