Screen

Discussion in 'Droid X Tech Support' started by JayakamrdroidX, Feb 28, 2011.

  1. JayakamrdroidX
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    JayakamrdroidX New Member

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    Anyone else having a dent affect in the middle of there screen when you press moderately hard on it? I just got my droid x 4days ago..is it normal or should I take it back for a new one?
  2. BodyBagz
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    BodyBagz Active Member

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    The Droid X has an actual glass screen..you shouldnt be able to "bend"it at all... But, how hard is "moderate"...and why press hard at all?

    Sent from my DROIDX using DroidForums App
  3. en28so
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    en28so New Member

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    Press moderately? I barely touch my screen for it to work. I would never press hard on my screen. Like the other person asked, why press hard at all?

    Sent from my DROIDX using DroidForums App
  4. clayrebel
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    clayrebel New Member

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    I have this issue as well. I first began noticing this when I switched cases. I noticed the middle of the screen had the "bubble"affect.
    I then removed the case and pressed lightly in the middle of the screen (and I mean lightly). Then the bubble affect happened again. My friends x didn't do this, not even if he pressed hard.
    I went to the vzw store and the rep said if it begins to become an issue my warranty would cover it, meaning if it gets worse, I'll get a refurb which I don't want.

    I currently have my x with no battery cover and have a gel case on. This has helped. I don't think this screen issue is normal but did notice many of us who purchased this phone recently have had this problem.

    Sent from my DROIDX using DroidForums App
  5. kptphalkon
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    kptphalkon New Member

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    Seriously, how hard do you guys press your screens? This newfangled gimmickry is capacitative, meaning it registers the electromagnetic field of your finger. Anything more than a soft press is asking for trouble, and completely unnecessary. Its not like a touchpad for a laptop. Pressing harder certainly won't make it work better.
  6. homeriv
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    homeriv New Member

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    Hello, new here and to smartphones. I got my droid x two weeks ago and am having the same issue as well. The spot is centered left to right and about 2/3 up from the bottom of the screen. With mine its not a matter of too pressing too hard. In fact, I can if I touch the bottom of the screen that spot becomes the rainbow circle thingy. Strangely I have been watching it appear and disappear over the course of the past couple weeks. However, when its there it is even visible when the phone is off. I have found that leaving the phone out of my pocket for an hour or so causes it to disappear. Then I go out and put the phone in my pocket and after a few minutes, bam, there it is again.

    I have also found that squeezing the chasis of the phone slightly makes the spot grow bigger. Not pressing on the screen, but giving it a slight from the sides like when gripping it normally.

    I am seriously considering returning for replacement.
  7. dtsig
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    dtsig New Member

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    You need to take it back ... depending on how old it is.
  8. homeriv
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    homeriv New Member

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    Mine was still in "trial peroid" so I exchanged it for another one. Screen is fine on this one. Only problem now is this replacement phone is the "new" model that comes with a meager 2GB SD card instead of the 16GB SD that the other one came with, arghhh.
  9. JayakamrdroidX
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    JayakamrdroidX New Member

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    Yeah I took mine back. They send me a new one thru next day air because they knew they ****ed up but they let me put my 16 gb back into my phone..also I know they gave me a old droid x because I just got mine last friday an it came with a 16gb instend of a 2gb..so in the end it was a win win:)

    Sent from my DROIDX using DroidForums App
  10. JayakamrdroidX
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    JayakamrdroidX New Member

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    Take it back ..and did you goto an authorized retailer or the real Verizon wireless store?

    Sent from my DROIDX using DroidForums App
  11. homeriv
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    homeriv New Member

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    I bought mine through Newegg. Well they are sold through neweeg but its actually another firm that handles the cell phone sales. They also told me to just go ahead and switch the SD cards and keep the 16GB card. Males me real nervous though. Just have to wait and see if they try to charge me for it.
  12. brentnotbret
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    brentnotbret New Member

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    I had the same issue with the rainbow spot in the middle of the screen. It happened after putting a case on with the OEM extended battery and back. If I took the battery cover off and the case back on it resolved.

    Sent from my DROIDX using DroidForums App
  13. homeriv
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    homeriv New Member

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    Mine appeared with stock battery and no case. My replacement does not have a problem.

    Sent from my DROIDX using DroidForums App
  14. sugarnova
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    sugarnova New Member

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    I have this issue as well. I don't use the battery cover and that helps unless it gets cold, then it just does it anyway. So far, it hasn't caused a problem. I'm not swapping to a refurb over it, unless I start to see an actual problem.

    And as far as putting pressure on the screen, it just happens when you clean the screen and such. It's natural.

    Sent from my DROIDX using Tapatalk
  15. homeriv
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    homeriv New Member

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    I was fortunate that my spot appeared within in the 15 day satisfaction guarantee that came with my phone and did not have to exchange for refurb as per warranty. This one doesn't do any of that rainbow spot stuff. Not even if I put a little pressure on the screen. Way different then the other one.

    Sent from my DROIDX using DroidForums App
  16. greycobalt
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    greycobalt Member

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    I had to replace my X because of this a month or so ago. As for touching it too hard, it doesn't really matter whether it's a soft tap or a medium one, it always happens. The severity of it depends on how hard though.

    It's annoying because the distortion effect is something I always associate with damage, since it's the same look you get from pressing an LCD monitor, and that usually ends up damaging things.

    And as a new smartphone user, replacing phones isn't as willy-nilly as it used to be. Backing up stuff (in my case, making a nandroid image) is a bit more involved than the old Backup Assistant and then you're done routine.

    Does anyone actually know why this happens? Is it a factory defect with some models? Is it a combination of a certain case or screen protector? Does it have to do with the extended battery? I didn't notice it before, and I was using the Otterbox Defender. Now I'm noticing it and I'm using a Zagg shield with the Body Glove snap-on case.
  17. homeriv
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    homeriv New Member

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    I'm no pro, but what I experienced with my X seemed like some sort of defect. And I don't actually think its a defect in the screen itself , but maybe the chasis. I never used a case on the DX I had the problem with. Having recently seen the otterbox defender for the first time I could see how such a rigid case could potentially mask the defect.

    With my original DX,the one with these screen issues, I noticed that by holding it in the palm, like with a normal phone grip ( thumb on one side, index and middle finger on the other) even a gentel squeeze casues the chasis and screen to warp. I'm not talking about a whole lot of pressure either, I am very respectful of my expensive electronics.

    With something like that otter box case I can see how it would help by reducing and redistibuting any pressure on the chassis.

    Anyway, I sure am glad I exchanged mine, and in time for a new replacement, instead of the refurb I would have gotten under warrenty had I waited like 3 days lobger. This one feels like a rock compared to the old one.

    Sent from my DROIDX using DroidForums App
  18. DXuser2011
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    DXuser2011 New Member

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    Droid X design flaw screen bubbles

    I have had several phones replaced since I purchased the DroidX, I have been having issues with Bubble/defect appearing on my screen. It is always in the same area. The phone has been replaced several times. This is my 5th phone on order now within 7 months.


    I was able to determine part of the issue was the extended battery and the hard cases. The extended battery and cover adds a little depth to the phone case. The hard carry case pushes on the back of the droid causing a screen bubble to appear. Sometimes it will go away but it eventually causes permanent damage.



    So now I have an extended battery and hard case that I cannot use. All of which were purchased through Verizon sales as recommended additions to the phone. I shared this information with the Verizon service people when my 3rd phone was replaced. No one had
    heard of this before and I was the only one. The second tier support person I spoke with last week has never heard of this issue either.


    Now my current 4th droid x with the standard battery and cover has developed a bubble too. Other then the screen defects I like the phone, but this has become too much. I want to replace the phone with a different model because I believe there is a design defect that will come back again. It was always indicated to me that I must be doing something wrong or damaging the phone.


    I asked for a different phone. I was told my only option was to purchase a new or different phone at full retail cost. I am stunned by the lack of customer service from Verizon. I paid my $200.00 for the Droid X and my monthly service fees to Verizon for a defective product. I have been a Verizon customer for over 10 years.



    Second tier support got back to me by email and offered a Phone with a small screen, keyboard and fewer features than the Droid X. Kind of whipped cream on S..T It was presented an act of Verizon kindness that they would go out of their way to do this for me.



    I would not keep or purchase another Droid X again. I do like the phone, but the screen defects make it not worth the trouble. I know I am not the only one with the defects. I wonder what Motorola has to say. They did not get back to me.
  19. gnojham
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    gnojham New Member

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    guys
    developed same problem with my droidx
    currently its not my main phone, but the problem bothered me. by nature i try to figure stuff out.
    clearly the problem is from pressure applied to the glass from any direction. front, back, sides, whatever. some people criticizing others for pressing too hard, well, pressing hard is not the problem.
    after reading the comment about how it works fine with no distortion if you remove the back cover made me think that the battery thickness has increased over time
    googling lithium battery thickness increase over time lead me to searching lithium battery swelling over time lead me to believe that the problem is in fact the battery has swollen and is pressuring the screen. the small space for the battery isnt big enough to hold the now swollen battery. with the cover on, the cover forces the battery to press against the back of the screen. removing the cover alleviates the pressure. if i look at my battery from the side, it definitely looks bloated.
    i took out my battery and squeezed it with my finger and put it back in. the screen distortion went away.
    try it for yourself and see.
    removing the cover definitely works as well.
    i am going to leave my cover off.
    for those who dont feel good about leaving the back cover off, you may consider buying a new battery, or at least heading to your wireless store and have them put a new battery in and see if the problem is solved before buying. amazon has these batteries, allegedly new, for about $5 at the moment
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