screen locked when placing or receiving calls, is it a sensor problem that's fixable?

Discussion in 'Droid Bionic Tech Support' started by jhunt23, Sep 10, 2011.

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  1. jhunt23

    jhunt23 New Member

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    Well, I just got the bionic, and I am impressed, but annoyed at the same time. When I place/receive a call,. my screen goes into lock mode which is normal when the phone is held up to my ear, but when I take it away, its still locked, and I have to push the unlock button at the top of the phone to see the dial pad so I can end the call. If I get another call while I'm using it, I cannot unlock it to see who is calling until they have already hung up. So basically unless I instantly push the unlock button upon placing/receiving a call, it is least black as if it is still being held up to my ear. Anyone else having this problem? I have tried just about every option in the settings menu to no avail.please help
     
    #1 jhunt23, Sep 10, 2011
  2. hr_holzschuh

    hr_holzschuh New Member

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    I'm having the same issue! Please help!
     
    #2 hr_holzschuh, Sep 10, 2011
  3. fox_hound

    fox_hound Member

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    Me three this is very very annoying.
     
    #3 fox_hound, Sep 10, 2011
  4. C_Pate

    C_Pate New Member

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    Mine isn't doing this. Works fine.
     
    #4 C_Pate, Sep 11, 2011
  5. jeska79

    jeska79 New Member

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    Help

    I am having the same Issue...
     
    #5 jeska79, Oct 22, 2011
  6. leewhite336

    leewhite336 Member

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    Same here. But it only happened like 3 times so far

    Sent from my DROID BIONIC
     
    #6 leewhite336, Oct 22, 2011
  7. PhilD

    PhilD Member

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    do you have a screen protector installed that covers the proximity sensor (upper right)? if so, try removing it
     
    #7 PhilD, Oct 22, 2011
  8. leewhite336

    leewhite336 Member

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    I don't. It only covers the screen.

    Sent from my DROID BIONIC
     
    #8 leewhite336, Oct 22, 2011
  9. Lakilaulea

    Lakilaulea Member

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    Just to make sure, see if it's covering the sensor AT ALL. My old screen protector came up on the bottom of the sensor and that was enough to mess with it. I took it off and everything was fine. Some of the Bionic screen protectors don't fit correctly even though they're advertised to. The brand I bought was one of them. I contacted them and they were aware of the problem and sent out another one with the proper cut outs and I had to really be careful not to cover the sensor at all since it's such a small dot and easy to do.
     
    #9 Lakilaulea, Oct 22, 2011
  10. Anderea

    Anderea New Member

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    Black screen while in phone call.

    I also am having the same problem but, my screen goes black when placed up to my ear or when sensor is cover like its sapose to. But its when i have the sensor coverd for more then a couple minutes which is a cool feature but, to turn my screen back on i have to press the power button and doing that turns on my screen but it ends my phone call.

    So after a couple minutes the screen stays black.
     
    #10 Anderea, Nov 16, 2011
  11. ripper2860

    ripper2860 Member

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    I've not had the issue. Try disabling "in pocket detection". I always manually lock mine when done using it, so I don't need it.

    Also -- The wife's phone (Moto Atrix 4G) was doing the same thing and a factory reset cleared her problem.
     
    #11 ripper2860, Nov 16, 2011
  12. Anderea

    Anderea New Member

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    I appreciate the feedback.

    I will try disabling pocket detection but, that I think that that would not affect a phone call?

    Who replied back with my findings.

    Thank you
     
    #12 Anderea, Nov 16, 2011
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