Samsung download is failing

Discussion in 'Samsung Galaxy Note 3' started by WTTTT, Mar 30, 2014.

  1. WTTTT

    WTTTT New Member

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    A few times now my phone has started downloading a Samsung update and freezes part way through. I have waited hours and the download does not progress any further. I don't know what it is as it only displays "Samsung A.." as the name.
    Does anyone know what this update is and why it might be failing to download?
     
  2. leeshor

    leeshor Gold Member

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    Try going to the app manager - scroll to all and find the Samsung App app. clear the cache, force stop, restart and try again.
     
  3. WTTTT

    WTTTT New Member

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    Thanks - Did that and the update is gone. Will see what happens when it tries to download it again. Did something similar last week and it also cleared the download. But then a few days later the download was attempted again and it froze once more. Do you have any idea what update this is?
     
  4. leeshor

    leeshor Gold Member

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    You could try the same thing with the Google account and clear the cache on the Google Framework.
     
  5. Neoart

    Neoart Member

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    Mine has been doing this for a couple months or more -
    It shows as 'SamsungApps' - for 4 apps.
    While in wifi zone - touch to load it or do what ever - the screen goes to home screen - with nothing more to see.

    View attachment 70266

    As LEESHOR suggested - I'll try that -
    going to the app manager - scroll to all and find the Samsung App app. clear the cache, force stop, restart and try again.

    When I did go there - I made sure I was signed in - made no difference.
    When he's ready - I'll try the clear cache - etc.

    Looking at all apps - there is no samsung app app, only -
    samsung update - that matches icon in alert - handbag with handles.
    samsung account
    books
    calendar
    cloud
    content agent
    games
    hub
    keyboard
    link
    music
    print service
    push service
    browser
    note sync adp
    a few others, oh well, phone work ok - we'll just wait further.
    Thanks
     
    #5 Neoart, Apr 8, 2014
    Last edited: Apr 8, 2014
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