Jelly Bean Update Failed

Discussion in 'Droid RAZR' started by RobbyJ859, Dec 24, 2012.

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  1. RobbyJ859
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    RobbyJ859 New Member

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    I saw the update notification and wasn't able to click "Download". Although, when I went to "System Update" it said that there was a file downloading and I would be notified when it was complete. Switched to Wi-Fi and a progress bar showed in my notification bar saying: "Download suspended. Will resume shortly...". I left it on Wi-Fi for about 20 minutes with no progress. Went back to 4G LTE... still no progress. So, I don't really know what's going on but, from what I read, this is JellyBean.

    Now, it says that the update failed to download. When I go back to "System Updates" there is nothing there and it says my phone is "up to date".

    Anyone else have the same issue? Or happen to know a fix?
  2. IcyDroid
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    IcyDroid New Member

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    I just had the same thing happen as I was out and about. Came home to get on wifi and it stalled out, so I rebooted and everything is apparently "up to date".
  3. RobbyJ859
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    RobbyJ859 New Member

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    Yup, I rebooted since mine "lagged out" when I switched to Wi-Fi. Now, I get nothing. Verizon/Motorola took back their updates and now we're screwed (I have no idea if this is true. Just frustrated).
  4. Trash Can
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    Trash Can Active Member

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    I got the update notification also. I turned on wifi, then proceeded to download. Weird thing is that there was nothing in the notification bar with regards to download progress, but when I clicked on "system update", it said download was in progress. After approx 30 min of nothing, I decided to do a FDR since I was going to do one anyway. My phone now says "up to date" even though no update was downloaded. My wife's Razr updated this morning without a hitch.
  5. mybowtie
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    mybowtie New Member

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    I started the update and bout 30 min said update failed go back to system update says phone is up to date when nothing updated
  6. macpro88
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    macpro88 DF Super Moderator

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    Make sure if you're rooted that nothing is changed in /system/ such as frozen apps and bloatware etc...

    Also try rebooting the phone if you haven't done so yet and making sure you have a good charge on the battery.
  7. polarity0
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    polarity0 New Member

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    Mine fully updated to Jelly Bean, but now Google Play won't run. Keeps crashing
  8. macpro88
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    macpro88 DF Super Moderator

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    Reboot? May also try going into Apps in settings and clearing cache and force stop and then try and re-open.

    Also, its typical to experience worse battery life after a major update. Give it time to condition itself.
  9. Trash Can
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    Trash Can Active Member

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    My phone (Maxx) was never rooted and battery had approx 60% charge. Also tried reboots. Still nothing. :confused:
  10. macpro88
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    macpro88 DF Super Moderator

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    Interesting... power down, pull SIM card, wait a few seconds, put back in and power back on. Then try it.
  11. RobbyJ859
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    RobbyJ859 New Member

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    I've never "rooted" mine in any way. So, not knowing what that term means, I would assume mine is not rooted. Although, I did contact Motorola in question of this new "update". I got a live chat going with a rep (I assume), asked my question, and have heard nothing back from them. Strange.....
  12. RobbyJ859
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    RobbyJ859 New Member

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    I've also tried rebooting two times with no luck :\
  13. polarity0
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    polarity0 New Member

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    That worked thanks. Rebooted and it said optimizing 5 apps.
  14. Trash Can
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    Trash Can Active Member

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    Nothing. Still says "up to date".
  15. RobbyJ859
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    RobbyJ859 New Member

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    Romella: We cannot tell if this is officially from Motorola since the site itself is a third party website.
    [​IMG] Rob: So all of the reports and evidence of a new OS are just invalid?
    [​IMG] Rob: How could so many people report the same update?
    [​IMG] Romella: Let me see what we can find out.
    [​IMG] Romella: Please stay on the line for a while.
    [​IMG] Rob: Of course.
    [​IMG] Romella: Thanks.

    **** Conversation between myself and some Motorola representative ****
    Seems to me like they are trying to give me the shaft.
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