Jelly Bean Update Failed

Discussion in 'Droid RAZR' started by RobbyJ859, Dec 24, 2012.

  1. RobbyJ859
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    RobbyJ859 New Member

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    I saw the update notification and wasn't able to click "Download". Although, when I went to "System Update" it said that there was a file downloading and I would be notified when it was complete. Switched to Wi-Fi and a progress bar showed in my notification bar saying: "Download suspended. Will resume shortly...". I left it on Wi-Fi for about 20 minutes with no progress. Went back to 4G LTE... still no progress. So, I don't really know what's going on but, from what I read, this is JellyBean.

    Now, it says that the update failed to download. When I go back to "System Updates" there is nothing there and it says my phone is "up to date".

    Anyone else have the same issue? Or happen to know a fix?
  2. IcyDroid
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    IcyDroid New Member

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    I just had the same thing happen as I was out and about. Came home to get on wifi and it stalled out, so I rebooted and everything is apparently "up to date".
  3. RobbyJ859
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    RobbyJ859 New Member

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    Yup, I rebooted since mine "lagged out" when I switched to Wi-Fi. Now, I get nothing. Verizon/Motorola took back their updates and now we're screwed (I have no idea if this is true. Just frustrated).
  4. Trash Can
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    Trash Can New Member

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    I got the update notification also. I turned on wifi, then proceeded to download. Weird thing is that there was nothing in the notification bar with regards to download progress, but when I clicked on "system update", it said download was in progress. After approx 30 min of nothing, I decided to do a FDR since I was going to do one anyway. My phone now says "up to date" even though no update was downloaded. My wife's Razr updated this morning without a hitch.
  5. mybowtie
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    mybowtie New Member

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    I started the update and bout 30 min said update failed go back to system update says phone is up to date when nothing updated
  6. macpro88
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    macpro88 DF Super Moderator

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    Make sure if you're rooted that nothing is changed in /system/ such as frozen apps and bloatware etc...

    Also try rebooting the phone if you haven't done so yet and making sure you have a good charge on the battery.
  7. polarity0
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    polarity0 New Member

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    Mine fully updated to Jelly Bean, but now Google Play won't run. Keeps crashing
  8. macpro88
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    macpro88 DF Super Moderator

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    Reboot? May also try going into Apps in settings and clearing cache and force stop and then try and re-open.

    Also, its typical to experience worse battery life after a major update. Give it time to condition itself.
  9. Trash Can
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    Trash Can New Member

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    My phone (Maxx) was never rooted and battery had approx 60% charge. Also tried reboots. Still nothing. :confused:
  10. macpro88
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    macpro88 DF Super Moderator

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    Interesting... power down, pull SIM card, wait a few seconds, put back in and power back on. Then try it.
  11. RobbyJ859
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    RobbyJ859 New Member

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    I've never "rooted" mine in any way. So, not knowing what that term means, I would assume mine is not rooted. Although, I did contact Motorola in question of this new "update". I got a live chat going with a rep (I assume), asked my question, and have heard nothing back from them. Strange.....
  12. RobbyJ859
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    RobbyJ859 New Member

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    I've also tried rebooting two times with no luck :\
  13. polarity0
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    polarity0 New Member

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    That worked thanks. Rebooted and it said optimizing 5 apps.
  14. Trash Can
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    Trash Can New Member

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    Nothing. Still says "up to date".
  15. RobbyJ859
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    RobbyJ859 New Member

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    Romella: We cannot tell if this is officially from Motorola since the site itself is a third party website.
    [​IMG] Rob: So all of the reports and evidence of a new OS are just invalid?
    [​IMG] Rob: How could so many people report the same update?
    [​IMG] Romella: Let me see what we can find out.
    [​IMG] Romella: Please stay on the line for a while.
    [​IMG] Rob: Of course.
    [​IMG] Romella: Thanks.

    **** Conversation between myself and some Motorola representative ****
    Seems to me like they are trying to give me the shaft.
  16. sierra513
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    sierra513 New Member

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    I had the same thing happen. However, I am rooted. Do I need to unroot to get the update. If so, how do I do that?

    Thanks for any help. :)
  17. macpro88
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    macpro88 DF Super Moderator

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    Its possible that the update started to roll before everyone at Moto even knew about it, lack of communication happens everyone lol

    its also possible that this update is early and possibly unplanned lol hey, anything can happen.

    it is odd that no one posted changelogs or documents on Verizon, as soon as things like those go up on their sites, we know about it pretty quick.
  18. polarity0
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    polarity0 New Member

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    It wouldn't download for me do I turned off data and turned WiFi on. Rebooted the phone and 5 minutes later the update started to download and then installed with out any problem.
  19. macpro88
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    macpro88 DF Super Moderator

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  20. RobbyJ859
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    RobbyJ859 New Member

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    Yes, it is entirely possible that that is the case. Just still frustrating as to why the update is no longer available to those that originally received an update notification.
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