Proximity Sensor not working on a call?

Discussion in 'Droid Bionic Tech Support' started by stevo95, Sep 21, 2011.

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  1. stevo95

    stevo95 Member

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    Anyone else have this problem? when i have the phone to my ear, the screen is still on, i keep pressing keys on the dialpad with my ear.

    A quick google says that the screen is not configurable, is there a way to fix this?

    Thanks
     
    #1 stevo95, Sep 21, 2011
  2. PhilD

    PhilD Member

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    #2 PhilD, Sep 21, 2011
  3. stevo95

    stevo95 Member

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    #3 stevo95, Sep 22, 2011
  4. gsDroid

    gsDroid Member

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    If you are using a screen protector try taking it off and trying again. Some of them block the sensor.
     
    #4 gsDroid, Sep 22, 2011
  5. stevo95

    stevo95 Member

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    no screen protector i'm afraid.
     
    #5 stevo95, Sep 22, 2011
  6. BrokerDon

    BrokerDon New Member

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    It's amazing how nobody has a solution to this--I see it mentioned over and over again on Android forums.

    Screen goes active during a call, and disconnects the call 3 or 4 times a day.
     
    #6 BrokerDon, Mar 7, 2012
  7. Lakilaulea

    Lakilaulea Member

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    Is your phone plugged in while you're making the call?
     
    #7 Lakilaulea, Mar 8, 2012
  8. BrokerDon

    BrokerDon New Member

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    No it isn't
     
    #8 BrokerDon, Mar 8, 2012
  9. Christobal

    Christobal Member

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    [FONT=Calibri, Verdana, Helvetica, Arial]I have the exact OPPOSITE problem. When I place a call, the the screen goes black when I put it to my ear. When I pull it down to look a it, or even hang up, I cannot get it to light up again to press "end call" or access the dial pad to input numbers.

    What make me really mad is that this is a replacement for a phone that had a different issue (rattling earpiece). I have a bad feeling I have entered the realm of "other peoples problems" from "factory restored" units. :mad:[/FONT]

    I have a Steinheil screen protector on it. The exact same one I had on my previous Bionic that did not have this issue.
     
    #9 Christobal, Mar 8, 2012
  10. Lakilaulea

    Lakilaulea Member

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    Does your screen protector have the proper cutouts for the sensor? I know Steinheil was shipping a screen protector that covered the Bionic sensor when it was first released. They've since corrected it, but some early buyers got sent the wrong ones.
     
    #10 Lakilaulea, Mar 8, 2012
  11. Christobal

    Christobal Member

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    Just ripped it off (eating the expense) an it's working fine. Strange the other proector from the same package didn't affect my original Bionic.

    Thanks!
     
    #11 Christobal, Mar 8, 2012
  12. Lakilaulea

    Lakilaulea Member

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    I had the same problem with mine when I first got it back in September. The good news is that now Steinheil now has the right ones. They're the best screen protector I've ever used, and I've gone through all kinds of brands before I found these.
     
    #12 Lakilaulea, Mar 9, 2012
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