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Proximity Sensor not performing when removing phone away from ear

Discussion in 'Samsung Galaxy Note 3' started by brunla, Feb 4, 2014.

  1. brunla
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    brunla New Member

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    When on a call and you move phone away from ear, the screen should come back on. Note 3 is having issues with proximity sensor, and you have to press power button to get screen back on. I have read about it on other forums as well. People talking about blowing air on the speaker port, but the only thing I have found to work is press hard on the ear speaker area. It will temporarily fix the issue, but it comes back. Definitely a hardware issue, but hoping they can fix it with software update.
    Let us know if any other "fixes" available.
  2. jimmya
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    jimmya New Member

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    It's going on quite a bit. Maybe they will pass us a quick update.
  3. brunla
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    brunla New Member

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    Is there anywhere to send complaints to Samsung directly so they are aware of the problem. Or at least people can make them MORE aware of the problem?
  4. New2u
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    New2u Super Moderator

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    You can call Samsung's support section, the more calls they get to that will increase their attention, or at least one would hope.
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