Otterbox Front Doesn't Clip

Discussion in 'Android Accessories' started by geeyawn, Apr 16, 2010.

  1. geeyawn

    geeyawn New Member

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    I just received my otterbox case and upon installing the front frame, it wouldn't stay on! I tried holding it down, but the top left corner keeps popping up! Anybody have this issue?
     
  2. spoooon

    spoooon Active Member

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    Are you using any invisible shield type product that has pieces for the frame?
     
  3. lumpysherman

    lumpysherman Member

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    Didn't use the piece for the sliding screen.
     
  4. geeyawn

    geeyawn New Member

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    Nope, there is nothing else i am using with the case. It is really annoying that it will not stay on... maybe its defective?
     
  5. Sweet Kitten Feet

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    Mine fits "fine" hasn't popped off yet.
     
  6. geeyawn

    geeyawn New Member

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    hmm i guess mine is faulty. I contacted otterbox and they're setting me up with a warranty claim. I just emailed them and they responded fairly quick! I was upset at first, but they seem to be very helpful. I shall update on how this goes
     
  7. orangepeel

    orangepeel Member

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    Otterbox and Seidio both have good customer service. Like any company they make mistakes,but they always seem to take care of you in the end.

    I guessing you just received one that didn't have any clips.I'm sure they'll get this taken care of. :)
     
  8. geeyawn

    geeyawn New Member

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    sure seems like it! its the first time i bought a case from this company. first phone i have ever wanted to protect this much since my sidekick 3!
     
  9. Murz

    Murz Member

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    This is a shot in the dark but are you putting it on in the correct orientation? For example, with my Seidio I had a similar problem when I first tried to put the front piece of the case on. It wouldn’t snap on like it was supposed to, kind of like yours. I messed with it for 30mins before I realized there was a small cutout/hole on one side of the case for the mic that you talk into. I had the mic cutout on the top of the phone, the opposite of where it was supposed to be. Once I switched it around the case snapped on perfectly.

    Like I said its probably not the problem, but just wanted put that out there just in case.
     
  10. geeyawn

    geeyawn New Member

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    Hah, yeah i made sure of that the first time i put it on. Good call tho. It was frustrating me so much i tried putting it backwards! No good tho
     
  11. geeyawn

    geeyawn New Member

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    I just received my replacement otterbox from the manufacturer, and I'm still having the same problem! Anybody else having trouble?!
     
  12. Frank Watson

    Frank Watson New Member

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    I'm having exactly the same issue. And I've had mine replaced from the manufacturer. My wife also has a Droid and both the original and replacement front piece fit her Droid perfectly.

    Anyone have any ideas? I really want to use the Otterbox as it seems superior to most of the garbage out there, but......

    Is my phone defective somehow?
     
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