Solved Orange "Eye" Symbol...Help?

Discussion in 'Android Support' started by 8Cloverstone8, Jan 25, 2017.

  1. 8Cloverstone8

    8Cloverstone8 New Member

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    My bf suddenly has this orange eye type of symbol that randomly shows up on his homescreen on a Samsung Galaxy S6 Edge. The phone is completely stuck while it's there, if we attempt to click on it, nothing happens...then it disappears within approximately 30 seconds. What is this and how can we get rid of it...help please and thank you?!
    025201744527.jpg
     
  2. Jonny Kansas

    Jonny Kansas Administrator
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    Welcome to the forum. That's a strange one. Is there an app in his app drawer that has a similar logo? Another place to look would be in the application manager in his settings.
     
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  3. 8Cloverstone8

    8Cloverstone8 New Member

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    Thank you for the reply! No nothing at all, we are both very familiar with Android and generally know what to look for and have searched endlessly but to no avail. He downloaded a couple of games the night before it started happening, we thought they could be related and removed them both but wonder if one had some odd virus attached that's causing this now?? I have also done a reverse image search but have found nothing either unfortunately.
     
    #3 8Cloverstone8, Jan 25, 2017
    Last edited: Jan 25, 2017
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  4. Jonny Kansas

    Jonny Kansas Administrator
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    Have you tried booting the device in safe mode? That'll tell you pretty quick if it's something third-party.

    Sent from my Pixel XL
     
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  5. Jeffrey

    Jeffrey Premium Member
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    After you have removed those 2 apps, have you done a factory reset?
     
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  6. 8Cloverstone8

    8Cloverstone8 New Member

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    Haven't tried safe mode yet and honestly forgot it existed Jonny, will try and let you know. Thank you very much, it's appreciated!!
     
  7. 8Cloverstone8

    8Cloverstone8 New Member

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    Thank you for the reply Jeffrey, he's trying to avoid a factory reset, last resort but if necessary, that will be what we'll end up doing. Going to attempt the safe mode option first and see if it fixes it. Thank you
     
  8. Jeffrey

    Jeffrey Premium Member
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    Yes I understand why a FR is his last choice..
    Keep in mind that this is most likely the result of a rogue App. When you delete Apps, there still may be segments left behind that continues to corrupt his device.
    A FR may be your only solution. If you decide to go forward with the reset, please be sure to backup contacts and data.
     
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  9. Jonny Kansas

    Jonny Kansas Administrator
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    You could try wiping the cache partition before an fdr. I doubt it'll clear it up, but worth a shot. No data gets lost when you do that & it's been known to clear up some issues.

    Sent from my Pixel XL
     
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  10. 8Cloverstone8

    8Cloverstone8 New Member

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    Thank you for all of the ideas, advice and help; safe mode fixed it for us so we didn't need to do anything else. It's definitely gone and running normally. I appreciate the other suggestions too in case I run into any future problems and have more solutions now to try as well. Thanks again guys!!
     
    #10 8Cloverstone8, Jan 26, 2017
    Last edited: Jan 26, 2017
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  11. dezymond

    dezymond Tech Support Mod
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    Glad to hear you got it fixed, I know I didn't respond until now but I was looking through Google for everything possible and found nothing. So didn't find it beneficial at all for me to post considering you were already suggested all the steps I had in mind.

    I mean the closest icon to that on a Samsung device is the "eye tracking" for leaving display on, but that icon is typically in the notification bar
     
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  12. Jeffrey

    Jeffrey Premium Member
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    Glad you got it resolved..
     
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