I purchased a Verizon Droid Razr and spent the last three weeks (in my spare moments) fine tuning the phone to my personal needs and accounts. This morning my Razr greeted me with the news that overnight it had downloaded the latest software update. I agreed to install the update and the Razr said it would take 10 minutes (Ha Ha!). The greeting after the update was "Enter your Motoblur username and password". I have never signed in or signed up for Motoblur and did not even know what it was until I Googled it. Needless to say, I did not have the username and password that my Razr was asking for. So today I spent an hour at the Verizon store where I bought the Razr. Then I spent several hours on the phone with Verizon support, Motorola support, in conference with both Verizon and Motorola all the way up the Motorola support chain. The final answer: "You have to reset your phone". So say goodbye to much of your personalization. The number of apologies from Verizon and Motorola was large but the solution they offered was "Reset". I am very disappointed and they have probably turned me into Samsung's next customer. So when your Razr offers you an update BEWARE.