My Droid Turbo Won't Charge

Discussion in 'Android Support' started by Help2755C, Sep 26, 2015.

  1. Help2755C

    Help2755C New Member

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    I got a Droid Turbo on August 21. This morning my Droid was 100% power. Over time the battery percentage went down like always because I was using it. I put my Droid away and when I went to check on it the Droid died. I tried charging it but the phone won't charge it so it didn't turn on. My friend turned it on by doing something called AP fastboot flash mode and turned it on. When I went to my battery info it said the battery was not charging. IDK what to do. How do if fix it? Do I need a new battery? It was working fine until I checked it for the time its was completely dead. It automatically turned off at like 80% and said it was dead.
     
    #1 Help2755C, Sep 26, 2015
    Last edited: Sep 26, 2015
  2. Sajo

    Sajo Diamond Member

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    How long has it been plugged in? I would suggest making sure it is plugged in to the original Turbo charger that came with it. Let it sit for a while and do not use it, and then see if it starts to take a charge.

    Sent from my XT1254 using Tapatalk
     
  3. Help2755C

    Help2755C New Member

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    It has been on the original charger for more than an hour and it still says not charging. I tried plugging it in different outlets but I got the same thing
     
  4. Sajo

    Sajo Diamond Member

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    You may have already checked this, but is there any dirt or lint stuck in the charging port?

    Sent from my XT1254 using Tapatalk
     
  5. Help2755C

    Help2755C New Member

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    I have checked and I saw nothing.
     
  6. Sajo

    Sajo Diamond Member

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    You could try booting into Safe Mode and see if it will charge then? Tap the power button, but don't just tap Power Off......long press the Power Off option. You will see a Boot Into Safe Mode screen, select Yes. When the phone restarts no Play Store Apps will run, only the apps that came with the phone. See if it recognizes the charger then.

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  7. Help2755C

    Help2755C New Member

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    It rebooted and I still says its not charging. Would I have to replace the battery? or could the battery be a little out of place to make it not charge?
     
  8. Sajo

    Sajo Diamond Member

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    Is it still within warranty? How old is the phone? But, before you try a warranty claim, you will probably be asked to do a factory reset (FDR). That is one other option to consider.....back up all important files, pic's, music, contacts, etc and perform a factory reset. (FDR). If you have never done that, it will reset the phone to factory condition and all personal files and apps are deleted. So if you do perform one, please back up anything you do not want to lose.

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  9. Help2755C

    Help2755C New Member

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    Well I got the Droid in August this year on the 21 so I believe so. A factory reset would help with a battery problem?
     
  10. 94lt1

    94lt1 Super Moderator
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    Sounds like your charging port may be jacked up..if you plug it into a pc or laptop does it recognize it?? In the mean time tonget your charge up..you might try a qi wireless charger..
     
  11. Help2755C

    Help2755C New Member

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    It did not recognize the charger being plugged into the computer so would I need a new charger
     
  12. Sajo

    Sajo Diamond Member

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    It's kind of hard to say if its software or hardware. Like 94lt2 stated, you could try a wireless charger if you can get your hands on one, that might help determine if its a faulty charging port, or a faulty battery, etc.

    A FDR should clear up the issue if it is faulty software. But it will not help if its faulty hardware.

    Sent from my XT1254 using Tapatalk
     
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