Missing contacts

Discussion in 'Droid Moto Z' started by TxDoc, Dec 16, 2016.

  1. TxDoc

    TxDoc Active Member

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    My old phone had auto syncing always on. New phone is missing random contacts.

    Is there any way to retrieve them?

    Thanks for any help.


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  2. Sajo

    Sajo Diamond Member

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    Do you still have your old phone, can you turn it on? I'm guessing the missing contacts were accidentally entered as a Phone Contact and not a Google Contact.

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  3. TxDoc

    TxDoc Active Member

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    The phone can be turned on but won't boot, can't turn off either.
    I bet you're right about phone/Google contacts.

    I don't I know the difference, but that may be the problem.


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  4. TxDoc

    TxDoc Active Member

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    I thought, and apparently WRONG, that when my phone synced.my contacts synced with Google. What's the point in syncing and West is being synced, if not my contacts???' OMG another hard learned lesson????

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  5. Sajo

    Sajo Diamond Member

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    When you first open the Contacts app it should ask for the default type...Phone only, Google, etc. If you select Google then they will always sync to your new phone. If they were entered as a Phone Contact then they stay on that phone only and no syncing. Not sure what happened in your case though. It could just be a glitch, or something strange.

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  6. Sajo

    Sajo Diamond Member

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    Congrats on the new phone TxDoc! Welcome to the Z family.

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  7. TxDoc

    TxDoc Active Member

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    I got therm back

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  8. Sajo

    Sajo Diamond Member

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    Glad you got it figured out TxDoc. Enjoy your new phone.

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