Spent on hour on the phone with HP, still no resolution. I have laptop AND NetBook. Droid 2 hot spot works fine with NetBook, but laptop is insisting I pair the phone with the laptop. Shouldn't be that way. I relented and paired the phone and then the laptop required software that came with the phone for the phone to work. There is none! At the end of my rope and don't understand why the laptop requires pairing when the NetBook doesn't. It should just use it like any other hotspot. The problem is not the phone. Others have used it as a hotspot as well.