Plug the phone into the computer via usb and asked about drivers, well found drivers for it and still nothing. So I don't know what is going on. Instructions are not that good. I download some verizon program that is kind of like itunes for the itouch on how to put music, pictures and video. I follow the instructions on there and it tells me to put the phone in some internet mode and the phone tells me I can't do that visit HTC website (HTC - Products) I go to the site and no thunderbolt. Help please!