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Help unlocking my phone

Discussion in 'Droid RAZR HD' started by sassydivasgirl, Oct 13, 2013.

  1. sassydivasgirl

    sassydivasgirl New Member

    Oct 13, 2013
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    I found on Verizon's website where you can get the code to unlock your sim card. I need help figuring this out though. This is from the site below

    Note The PIN Unlock Key (PUK) is utilized to reset a blocked SIM card and must be obtained via the My Verizon website before proceeding.

    If necessary, select Phone (located in the lower-left of the home screen).
    Note If not available, navigate Apps > Phone.
    Enter the 8-digit PUK then select Continue.
    Note If an invalid PUK is entered too many times, the SIM card will be permanently disabled.
    Enter a new SIM PIN code (4 to 8-digits) then select Continue.
    Re-enter the new SIM PIN code then select Continue.

    Now, my question is I have the PUK but it says select continue. there is no continue on the phone dialer screen and when I push the phone like to call button it just says "my call cannot be completed as dialed" Can anyone help with this???? I would greatly appreciate it!
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