Hello -
Apologies in that I'm not a phonophile. Silly me. Thought it would be easy to move my Droid Razr Maxx from Verizon to TMobile. When I got the TM sim card and inserted into my Razr and booted up it states: This sim card is from an unknown source. Then the fun began...
The TM people told me I have to get Verizon to unlock it. Verizon says it is unlocked. TM says no it is not. I then go to the TM store. They say adamantly it is locked. ...and so on... TM people say what I want is the PUK code. Ultimately I talk to VZ tech support and she says, "Oh. If PUK codes is what you want I have that right here." She then gives me an 8 digit # with a 4 digit pin. She also give me a back up 8 digit # with a 4 digit pin. I think I'm home free.
Now what do I do with this PUK? I find the below instructions and give it a try.
PUK code unlock: Motorola Moto X | T-Mobile Support
After that fails I get the following message: The PUK you typed isn't correct. You have 9 remaining attempts before SIM is locked..
So I try it again with the other number the VZ lady gave me and I get the following message: The PUK you typed isn't correct. You have 8 remaining attempts before SIM is locked.
Does anybody REALLY know what the heck is going on? I don't believe either the TM or VZ people. They lie and or don't know shite. I could really use some help here. -Thank you
Apologies in that I'm not a phonophile. Silly me. Thought it would be easy to move my Droid Razr Maxx from Verizon to TMobile. When I got the TM sim card and inserted into my Razr and booted up it states: This sim card is from an unknown source. Then the fun began...
The TM people told me I have to get Verizon to unlock it. Verizon says it is unlocked. TM says no it is not. I then go to the TM store. They say adamantly it is locked. ...and so on... TM people say what I want is the PUK code. Ultimately I talk to VZ tech support and she says, "Oh. If PUK codes is what you want I have that right here." She then gives me an 8 digit # with a 4 digit pin. She also give me a back up 8 digit # with a 4 digit pin. I think I'm home free.
Now what do I do with this PUK? I find the below instructions and give it a try.
PUK code unlock: Motorola Moto X | T-Mobile Support
- Tap the Phone icon to open the dialer.
- Note: If your phone is not yet PUK locked, touch Emergency Call on the screen where you enter the PIN code.
- Enter **05*[PUK]*[New PIN]*[New PIN]#
Note: If this does not work, enter only the PUK code, then the new PIN if prompted. - When the phone displays 'Unblocking PIN: Registration was successful' tap OK.
After that fails I get the following message: The PUK you typed isn't correct. You have 9 remaining attempts before SIM is locked..
So I try it again with the other number the VZ lady gave me and I get the following message: The PUK you typed isn't correct. You have 8 remaining attempts before SIM is locked.
Does anybody REALLY know what the heck is going on? I don't believe either the TM or VZ people. They lie and or don't know shite. I could really use some help here. -Thank you