help gingerbread update gone wrong emergency!

Discussion in 'Android Tech Support' started by kevlar22, May 7, 2011.

  1. kevlar22
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    kevlar22 New Member

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    Hey everyone

    Originally I had 2.3.340 and I updated to the new gingerbread update. However now, my phone is running awfully slow and as soon as i press an icon (like text messaging or contacts) it just goes into a black screen with only the drop down bar on top...

    What does this mean and what can I do? I really need to find out whats going on, I have a meeting tomorrow, and all the important files are on my phone!

    Thanks
    kevlar22
  2. Droid Firefighter
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    Droid Firefighter Active Member

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    Your files are on your phone or SD card? If they are on the SD card, which they probably are, wipe and reflash a new ROM. You wont lose anything on your card.

    Sent from my Droid using DroidForums
  3. Droid Firefighter
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    Droid Firefighter Active Member

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    Could also restore to your backup.

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  4. kevlar22
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    kevlar22 New Member

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    yes everythings on my SD card
    how can i do a wipe?
    sorry im completely new to this
  5. kevlar22
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    kevlar22 New Member

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    im trying to do a hard reset by pressing POWER + HOME, and i tap the SEARCH button, but its stuck at that...
  6. Snow02
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    Snow02 New Member

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    Press both volume buttons instead of search.
  7. kevlar22
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    kevlar22 New Member

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    gimme a sec trying that now
  8. Droid Firefighter
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    Droid Firefighter Active Member

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    Let me get to my computer...brb

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  9. kevlar22
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    kevlar22 New Member

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    ok i pressed both volume buttons but im not able to select anything since theres no OK button or HIDE button
  10. Droid Firefighter
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    Droid Firefighter Active Member

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    Lets back up a little bit. Did you flash a ROM or did you do an OTA (over the air update)?
  11. kevlar22
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    kevlar22 New Member

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    i dont believe i did either...
  12. kevlar22
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    kevlar22 New Member

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    since i dont kno what either of those are >____<
    the symptoms is that:

    after i installed the gingerbread update, whenever i try to enter something, the screen would turn black and the time at top just stops
  13. Droid Firefighter
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    Droid Firefighter Active Member

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    Ok, sit tight for a minute. Let me do a little research.
  14. Droid Firefighter
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    Droid Firefighter Active Member

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  15. Droid Firefighter
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    Droid Firefighter Active Member

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    What did you do just prior to the phone going crazy on you? How did you "update to gingerbread"?
  16. kevlar22
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    kevlar22 New Member

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    ok
    so should i still continue with the wipe or no?
  17. Droid Firefighter
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    Droid Firefighter Active Member

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    Not just yet. Since you aren't rooted and probably don't have a backup I don't want you to delete anything from the phone yet.
  18. Droid Firefighter
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    Droid Firefighter Active Member

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  19. Droid Firefighter
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    Droid Firefighter Active Member

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    How did you do the update?
  20. kevlar22
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    kevlar22 New Member

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