Do I have any hope of getting this fixed immediately? When I click on "Activate", it asks me if I'm changing phones, I MUST power off my old phone. Then it says please hold while we gather some information. Then it goes silent for a moment, then it says it's sorry but they are unable to program my phone at this time. It gives me an 800 number to dial, but they are only open from 6:00-11:00AM. Yikes! Am I doing something wrong? Thanks!