Having trouble setting up work email on droid inc.

Discussion in 'HTC Droid Incredible' started by sparkynutz, Dec 5, 2010.

  1. sparkynutz

    sparkynutz New Member

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    I am trying to set up my work email on my droid incredible.
    I have contacted my work helpdesk, but they havent got back to me yet.

    I keep getting error messages like
    Authentication failed. Please verify username and/or password ( I know both are correct)

    the phone asks for
    Email address
    Server address
    Domain
    Username
    Password

    I read a couple threads on this and still cant get it working.
    when I hit ctl alt del the computer says-
    my name is logged in as mywork\myname
    I enter that in the domain

    server address I entered the last part after @ of my email address

    username and password should be correct

    I was using exchange activesync, should I be using POP, APOP, IMAP instead?

    I'm really stumped.
    any ideas?

    thanks,
    Ryan






     
  2. factory909

    factory909 New Member

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    It just depends on how your mail guys got there stuff setup. For our company I have SSL IMAP setup. Also, just cause your email address is droiduser@blahblah.com, doesnt absolutely mean that the server address is going to be blahblah.com.

    You need to get your ITs guys to help you set it up!
     
  3. sparkynutz

    sparkynutz New Member

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    I just got a reply from my help desk at work and they wont help me because its not a company owned phone.
    They did tell me how to check it online tho at
    Https://mail.mywork.com i have to try that address yet tho.
     
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