After 20 days with my new droid, I have learned: - Droid does not synch with corporate (outlook exchange) contacts Global Address List. Very cumbersome to send a corporate email. They refer you to an 'Corporate Directory' application that does not exist. There is an application you can buy (Nitro), but it did not work on my phone. - There is no way to synch my personal Hotmail contacts with the droid. Note I use a stand-alone version of Outlook to maintain my email / contacts. I can move the contacts to a gmail account within Outlook, but there is no point, as they do not synch up with Gmail, and therefore don't go back and forth to the Droid. Once again, there is supposed to be a free utility to sync these, but it doesn't work on my Windows 7 PC. - Can't get my Hotmail Calendar sync'd with the droid. (Even if I move it to the gmail account in Outlook. Google Calendar Sync could not work with Windows 7, even if I ran it in XP compatibility mode. - Sound is terrible. My droid to others phones: sometimes they hear me OK, sometimes not. My droid to husband's droid: bad My droid via a bluetooth: Unintelligible. Used to chat in the car (via built in bluetooth), now I wait until I get home. Supposed to be a fix for that coming, but why take the chance? -There are no keyboard shortcuts to dialing. I used to press 'H' for 'call my husband'. Now I unlock the keyboard, scroll around to the many shortcuts on my screen, press it and hope it works. Sometimes it doesn't - touchscreen is a bit off. - Can't see my upcoming appointments & missed calls right on the main screen - have to go look for them. I am missing things.