Galaxy A5 Upgrade Problem

Discussion in 'Android Tech Support' started by Lana30, Feb 1, 2016.

  1. Lana30

    Lana30 Member

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    Current Phone Model:
    Galaxy S3, Lenovo Yoga 2 table
    Hi Everyone,
    A friend of mine upgraded his A5 to Lollipop 5.0.2..the software download was successful.. when he installed it it reached 100% but said an error occurred.and that the phone needs to be restarted. he didn’t do anything yet because immediately the android avatar appeared with the words “Downloading..Do not Turn off target”…he decided to reboot it and followed the instructions online. but the only choices were to continue downloading the custom OS or cancel and restart phone…but either ways still same thing appeared..he cant do anything..how does he reboot/reformat it?…or how does he resolve this without rebooting? Thanks. :D