sweber5`
New Member
- Joined
- Sep 11, 2015
- Messages
- 3
- Reaction score
- 0
- Current Phone Model
- Galaxy Tab S 10.5"
I have a Samsung Galaxy Tab S running Android 4.4.2 KitKat, and I've been recently noticing a bunch of problems with the "My Files" file explorer and with the camera.
My Files symptoms include hanging when deleting groups of checked files (the spiral "barber" activity line continues forever, while it shows the final file. eg. "15/15""). When I cancel out of the delete progress popup window, the files remain, and future attempts to delete the files results in "Delete Failed". Also, the file names are sometimes listed with the image gallery app icon (or icon for the files' associated apps) in front of them instead of the thumbnails of the respective images or files, etc. When I clear the My Files cache and restart the tablet. and then launch My Files again, the files I attempted to delete are gone (indicating that they were, in fact deleted), I tried to rename a file, and it became inaccessible, even though the file remained listed.
Camera symptoms include the camera taking longer than usual to load, the viewfinder not showing what I'm aiming the camera at (it's black), buttons not responding at all, the camera not taking the picture (when the buttons DO work), the most recent picture(s) not showing up in the list of most recent pictures taken (the lower right hand corner icon), etc.
The problems seems to be less prevalent immediately after powering the tablet on. Also, I just had the tablet replaced about a month or two ago due to what appeared to be a significantly faster battery drain issue after upgrading to Lollipop 5.1 (I later learned that it was the upgrade that caused that problem). While the vendor only deals with open box/refurbished it looks as if the replacement the vendor sent me was actually a new one.
When I call Samsung, the techs appear to be trained to robotically tell me to do a factory reset (Samsung might as well have a recorded message instructing callers to do this). I am totally DISGUSTED at this, and HOPE that 6.0 has fixed a lot of these issues!
Can anyone offer me any help with this?
Thanks,
Steve
My Files symptoms include hanging when deleting groups of checked files (the spiral "barber" activity line continues forever, while it shows the final file. eg. "15/15""). When I cancel out of the delete progress popup window, the files remain, and future attempts to delete the files results in "Delete Failed". Also, the file names are sometimes listed with the image gallery app icon (or icon for the files' associated apps) in front of them instead of the thumbnails of the respective images or files, etc. When I clear the My Files cache and restart the tablet. and then launch My Files again, the files I attempted to delete are gone (indicating that they were, in fact deleted), I tried to rename a file, and it became inaccessible, even though the file remained listed.
Camera symptoms include the camera taking longer than usual to load, the viewfinder not showing what I'm aiming the camera at (it's black), buttons not responding at all, the camera not taking the picture (when the buttons DO work), the most recent picture(s) not showing up in the list of most recent pictures taken (the lower right hand corner icon), etc.
The problems seems to be less prevalent immediately after powering the tablet on. Also, I just had the tablet replaced about a month or two ago due to what appeared to be a significantly faster battery drain issue after upgrading to Lollipop 5.1 (I later learned that it was the upgrade that caused that problem). While the vendor only deals with open box/refurbished it looks as if the replacement the vendor sent me was actually a new one.
When I call Samsung, the techs appear to be trained to robotically tell me to do a factory reset (Samsung might as well have a recorded message instructing callers to do this). I am totally DISGUSTED at this, and HOPE that 6.0 has fixed a lot of these issues!
Can anyone offer me any help with this?
Thanks,
Steve
