Complete reinstall... is that possible? How?

Discussion in 'Android Tech Support' started by shlape, Nov 27, 2012.

  1. shlape
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    shlape New Member

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    I've come to the conclusion, after my Razr XT910 was offered an upgrade to ICS, the OS has become corrupt and needs a reinstall. I just don't know where to start.
    I have tried clearing caches, rebooting, hardware rebooting etc... but the phone seems to be degrading.

    I originally purchased it from Kogan (online) and found they had an Asia version of Android. My first suspicion is (if Asia specific) that it doesn't work all that great here in Australia. This is a long-shot but it is a possibility.

    Google play appears corrupted as more and more apps come back with "Package file is invalid". I have reset the cache, tried several google play fix apps but no luck.
    The camera and video camera intermittently works, other times no start... but worst of all, the phone reboots itself randomly, sometimes several times a day, without any user interaction. It just sits there and decides to reboot for no apparent reason. It has also done this during a phone call!

    Forget about warranty; Kogan has a support team by name only. Their people are as useless and/or technologically illiterate.

    I downloaded ICS via the 3G network and think it may have downloaded with errors, but still successfully upgraded.

    Can anyone tell me:
    1) where I can download ICS or Jellybean
    2) where I can find step-by-step instructions to do a clean re-install


    thanks.
  2. dezymond
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    dezymond Tech Support Mod Staff Member Premium Member

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    Have you tried a factory reset? Don't forget to backup whatever you want to keep first.
  3. FoxKat
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    FoxKat Resident Novelist...LOL! Staff Member Premium Member

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  4. shlape
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    shlape New Member

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    Yes, several times. No luck. :sad-b:
  5. shlape
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    shlape New Member

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  6. shlape
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    shlape New Member

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    Then there was sadness...

    After preparing everything properly and running the utility, my phone is now bricked.
    The only screen I see on start up is

    Code:
    AP FastBoot Flash Mode (S) (Boot Failure)
    0A.74
    eMMC Info: Size 16G
    To return to nromal mode - first press power key to power down
    Device is LOCKED. Status Code: 0
    
    Battery OK
    OK to Program
    Connect USB
    Data Cable
    
    Invalid CG OTV (CG: system): Invalid SP Data
    Invalid CG HAB (CG: system, status: 0x004E)
    Invalid CG OTV (CG: system)
    The following is the output I got while using the utility's Fast Boot Restore (Option 1)

    Code:
    [*] Simple Razr Restore
    [*] Windows Version
    [*] Created by mattlgroff
    [*]
    [*] Before continuing, ensure your Razr is in the
    [*] "AP Fastboot" mode and connected via USB.
    [*]--- Also press the keys after the screen flashes back on when asked---
    [*] IF YOUR PHONE SAYS STATUS 1 UNLOCKED EXIT NOW AND EMAIL ME
    [*] YOU HAVE AN UNLOCKED BOOTLOADER! ! ! ! !
    [*] [email]mattlgroff@gmail.com[/email]
    [*]
    Press any key to continue . . .
            sending 'mbm' (512 KB)... OKAY [  0.047s]
                     writing 'mbm'... OKAY [  0.562s]
         rebooting into bootloader... OKAY [  0.296s]
     Press any key AFTER the screen comes back on
    Press any key to continue . . .
       sending 'mbmloader' (42 KB)... OKAY [  0.000s]
               writing 'mbmloader'... OKAY [  0.296s]
            sending 'mbm' (512 KB)... OKAY [  0.281s]
                     writing 'mbm'... OKAY [  0.484s]
         rebooting into bootloader... OKAY [  0.296s]
     Press any key AFTER the screen comes back on
    Press any key to continue . . .
        sending 'devtree' (512 KB)... OKAY [  0.047s]
                 writing 'devtree'... INFOPreflash validation failure
    FAILED (remote: )
      sending 'system' (262144 KB)... OKAY [ 20.795s]
                  writing 'system'... OKAY [ 11.014s]
      sending 'system' (262144 KB)... OKAY [ 20.764s]
                  writing 'system'... OKAY [ 10.608s]
      sending 'system' (130816 KB)... OKAY [ 10.374s]
                  writing 'system'... OKAY [  5.304s]
          sending 'boot' (8192 KB)... OKAY [  0.655s]
                    writing 'boot'... INFOPreflash validation failure
    FAILED (remote: )
      sending 'recovery' (9216 KB)... OKAY [  0.811s]
                writing 'recovery'... INFOPreflash validation failure
    FAILED (remote: )
    sending 'preinstall' (262144 KB)... OKAY [ 20.842s]
              writing 'preinstall'... INFOimage bigger than partition
    FAILED (remote: )
        sending 'radio' (21900 KB)... OKAY [  1.747s]
                   writing 'radio'... OKAY [  2.059s]
     It is recommened to wipe data, especially if you were on a custom rom.
     If you don't you will probably bootloop and have to wipe anyway...
     Press any key to Wipe the phone's data (NOT SDCARD(S)) or exit the utility.
    
    Press any key to continue . . .
                erasing 'userdata'... OKAY [  0.936s]
                   erasing 'cache'... OKAY [  0.952s]
        sending 'radio' (21900 KB)... OKAY [  1.732s]
                   writing 'radio'... OKAY [  1.981s]
         rebooting into bootloader... OKAY [  0.296s]
     You are now on stock 6.16.211. Please boot normally by holding down power.
    
    Please make a selection or hit ENTER to return:
    
    what now?
  7. FoxKat
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    FoxKat Resident Novelist...LOL! Staff Member Premium Member

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    Well, there's always RSD Lite and the ROM that can be downloaded and flashed directly.
  8. shlape
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    shlape New Member

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    ...and RSD Lite with ROM can be found at ..?
  9. shlape
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    shlape New Member

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    working again but...

    Never mind.

    I found this group called the Eternity Project. I ran their v1.8 Flash program and the phone is ressurected. dancedroid

    Unfortunately some of the old issues remain:
    - Google Play: "Package file is invalid" on install
    - Tethering doesn't work. I get connection with phone from PC but no internet. I've tried FoxFi but no luck there either.

    any ideas?
  10. shlape
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    shlape New Member

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    ...yet, somehow, after being particularly careful with following all instructions etc... it happened.
  11. ozorn
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    ozorn New Member

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    help

    could you send me the flash program? im in the same problem and i just can't get it, thanks
  12. shlape
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    shlape New Member

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    Wow, this is an aged thread. :p

    The website with the software is here.

    As an update to all the dramas on my XT910, ie, 'Package file is invalid", camera working intermittently, random re-boots...
    all seems to have been fixed with Jellybean. :icon_ lala:

    I flashed an EU version of ICS (originally had an Asia version) and was eventually offered an upgrade to JB.
    Having done so the phone works great (for now). It even tethers with my laptop, which I could never do before, ie. there would be a connection but I couldn't access anything online.

    Hope this helps.
    Last edited: Jun 3, 2013
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