I live in the country and our fedex guy just drives a van around. I got my wife a free droid with the american eagle promo, and the dude left it on my porch in the rain with no signature! So yes I believe they are maybe outsourcing on the sly. I wanted to make a claim so bad because no one signed for it. But we don't act that way in rural farm country america. I guess I should have been glad that I didn't have to go pick it up from them.