Droid Turbo 2 Won't Charge, Battery now dead

Discussion in 'Rescue Squad Help' started by Xogane, May 19, 2017.

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  1. Xogane

    Xogane New Member

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    My Droid Turbo 2 will no longer charge and the battery is now dead. I cannot start the phone up (blank screen) and pressing the power button + volume up/down doesn't do anything. I have tried to plug it into my computer using a USB cable which did not pick up the phone and did not charge it. I have also been using the charger that came with the phone but that charger doesn't work either. Help!
     
    #1 Xogane, May 19, 2017
  2. Sajo

    Sajo Diamond Member

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    Welcome to the forum. Have you contacted Moto or Verizon? There is a long thread on the Moto forum about this very issue. I have had to return 2 Turbo 2's to Moto for replacement for the stop charging issue. I'm not bashing the phone, I still believe it's a great phone. Buy some do develop issues with the charging port / charging circuit and the only option is a warranty replacement.

    Sent from my XT1650 using Tapatalk
     
    #2 Sajo, May 19, 2017
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  3. Xogane

    Xogane New Member

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    No, I have not, but I will now. I will update you with what they respond with.
     
    #3 Xogane, May 19, 2017
  4. Xogane

    Xogane New Member

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    I have contacted Motorola and have not received a response but a few minutes ago I believe my phone has begun charging. However, on the screen, it shows a fastboot screen. Included on the green is a green start button that does nothing when i press the power button once, and a red message saying the battery is low. Does that mean the phone is charging, or would it indicate that?
     
    #4 Xogane, May 20, 2017
  5. Sajo

    Sajo Diamond Member

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    It sounds like it is charging very slowly. In both of my cases, the phone would charge slowly if I postioned the cable just right, wiggled it, etc and found the right spot where everything was making contact. Then if I didn't bump it or touch it, the phone would charge slowly. You might be able to do the same and get a charge on it so you can use it until you here from them. Do you have, or know anyone, with a wireless charger?

    Sent from my XT1650 using Tapatalk
     
    #5 Sajo, May 20, 2017
  6. Xogane

    Xogane New Member

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    This sounds exactly like my case. Sadly, no I do not know anyone with a wireless charger.
     
    #6 Xogane, May 20, 2017
  7. Xogane

    Xogane New Member

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    Update: Instead of showing the fastboot screen it shows a battery icon that is indicating low battery.
     
    #7 Xogane, May 20, 2017
  8. Sajo

    Sajo Diamond Member

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    Then I would suggest leaving it alone and see if it charges for a few hours. Sorry to hear about this, after being through it twice myself the only option is a new / replacement phone.

    Sent from my XT1650 using Tapatalk
     
    #8 Sajo, May 20, 2017
  9. Xogane

    Xogane New Member

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    Right now there is a flashing green light at the top, does that mean it is charging?
     
    #9 Xogane, May 20, 2017
  10. wcjeep

    wcjeep Active Member

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    Wireless chargers are cheap on Amazon. Might allow you to retrieve the data.
     
    #10 wcjeep, May 20, 2017
  11. Xogane

    Xogane New Member

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    Will any wireless charger do?
     
    #11 Xogane, May 21, 2017
  12. wcjeep

    wcjeep Active Member

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    I tested a friend's Turbo 2 on my in vehicle QI charger. Worked. Be sure it's QI.
     
    #12 wcjeep, May 21, 2017
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