Turbo 2 charging issue

Discussion in 'Motorola DROID Turbo 2' started by k1601, Nov 6, 2016.

  1. k1601

    k1601 Senior Member

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    My fiance has a turbo 2 that will not charge through a standard cord. It will charge wirelessly, but If plugged in it will not. It either flashes between charging and not charging rapidly, or just not charging at all. We've tried 2 different turbo chargers, and 1 generic USB charger. I've booted into safe mode with no change. Any other ideas what I could try to fix it?

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  2. Gudasau

    Gudasau Platinum Member

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    That's been an issue. There are some Turbo 2 users that'll be chiming in at some point. @Sajo should be here shortly.

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  3. Sajo

    Sajo Diamond Member

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    There were some Turbo 2's that had this issue with the early builds. My wife's phone was one. The only thing you can do is replace the phone, or continue to only charge it wirelessly. The standard response from Moto & Verizon has been:. If you bought it from Moto Maker contact Motorola for a warranty claim. If you bought it through Verizon contact them for a warranty claim. Sorry to hear her / his phone developed the issue. My wife's replacement (brand new not a refurb) has been flawless.

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  4. Sajo

    Sajo Diamond Member

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    How did you know that?

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  5. Gudasau

    Gudasau Platinum Member

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    Just a hunch

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  6. k1601

    k1601 Senior Member

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    Thanks for the info. I'll send her with my wireless charger for now, and she can stop by the Verizon store tomorrow. Hopefully there are no issues with the replacement and they get her taken care of.
    Good call ;)

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  7. Sajo

    Sajo Diamond Member

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    Good luck. In the rare case they give her the runaround there is a long thread about the issue on the Moto Forum, in case they say "we never heard of this".

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  8. k1601

    k1601 Senior Member

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    Thanks. I'll track that down and send her with a link

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