Droid stuck at unlock screen.

Discussion in 'Android Tech Support' started by david_95, Apr 4, 2010.

  1. david_95
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    david_95 New Member

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    Hi, recently my motorola droid has been experiencing a problem. When turning my phone on, everything will load and it will take me to the unlock screen.
    However, the touchscreen will not respond at all. I have no password on my phone, but the screen does not respond to my touch.
    This happened to me once before, and I was able to fix it by taking the battery out. This time that isn't working.
    My phone hasn't received any water damage. Also, when started in safe mode, the same thing happened.

    Does anyone have any ideas/suggestions on what the problem is or how I could fix it?

    Thanks!
     
  2. Vitticeps
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    Vitticeps Member

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    If nothing else is working then a factory reset or a manual reinstall of the 2.1 update may be in order. If you haven't received the 2.1 update yet then applying it manually might help.

    Worst case scenario, do a factory reset and you'll just have to reinstall your apps (the market saves your download list, you just have to reinstall them all) and set up your home screens again and your various settings. Contacts are stored on Google servers as long as you didn't turn off syncing so they're safe.
     
  3. david_95
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    david_95 New Member

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    I just installed android 2.1 today. How would I do a factory reset if I can't get past the unlock screen?
     
  4. Vitticeps
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    Vitticeps Member

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    You do the reset from the recovery menu. Turn it off, turn it back on and hold the power button and the X on the physical keyboard until it boots to the menu. Then use the D-pad to select factory reset.
     
  5. david_95
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    david_95 New Member

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    Is there another way I could fix it? I don't want to lose all my data..
     
  6. Vitticeps
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    Vitticeps Member

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    You could try applying the 2.1 update again manually. It wont wipe any data.

    You'll have to have a way to put your sd card in your computer though so you can download the update.zip file to it. Do you have a micro sd to sd adapter and card reader on your computer? If you do, then follow these instructions



    Otherwise, just take it to a Verizon store and ask if they can do anything without losing data.
    I kinda suspect though that a factory reset might be their solution though.
     
  7. david_95
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    david_95 New Member

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    I started the phone in recovery mode like you told me but I didn't do anything.
    Then, i turned the phone off and turned it back on again and the touchscreen worked.
    I didn't lose any data.
    Pretty odd, and I hope I don't experience this issue anymore.
     
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