Disappearing Contacts.

Discussion in 'Android Forum' started by Stephanizzzz, Feb 28, 2020.

  1. Stephanizzzz

    Stephanizzzz New Member

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    Current Phone Model:
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    I have a Nokia 3.1 and my contacts keep disappearing. I have to login to my google account and restore them as they are all gone from there to. I have to restore items from upto a month before and my contacts come back in my google account and back on my phone. So something is deleting them on both, I only use my phone for calls and texting. No social media and no apps other than what came with phone. Only thing new is a new software update two weeks ago, which is when this started.
    I think its a software issue and google needs ro resolve.
     
  2. bkdodger

    bkdodger Administrator
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    It sounds weird issue ...are you checking your contacts on Google thru computer ?
     
  3. Sajo

    Sajo Diamond Member

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    What app are you using to sync your Google contacts? The Google Contacts app, or one that came with the phone originally? Also, is Power Saving mode turned On? I have read that power saving mode can sometimes stop the Contact sync on certain phones.

    Sent from my moto z4 using Tapatalk
     
  4. Caelan Beake

    Caelan Beake Member

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    Looks like an issue on the software update. You should report it to Google if it is the case. It is really important that you get to make a back up of important information saved on your phone especially that these unfortunate things happen. I hope it gets resolved and please let us know.
     
  5. rishi1298

    rishi1298 New Member

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    Have you recently made any changes to your phone? If yes then revert back the settings, or uninstall the recently added apps to see if it works out...