Brand new user, never had one of these fancy phones before but have been trying to figure it out for the last few days. When the battery completely discharges and the phone dies I plug it in. At that point I can't turn the phone on while it is charging/plugged in and the battery level on the screen shows 0% and although it's charging, it stays at 0%. Is this a common thing with these kinds of phones, this specific model or is this one just not working correctly? Anyone else seeing this issue?