Can't factory reset?

Discussion in 'Samsung Galaxy S4' started by Conz, Aug 22, 2015.

  1. Conz

    Conz Member

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    this is a weird one.

    I've been having problems with my phone ever since the last update. Amongst many small things, it did something to my SD card, where i could no longer save photos or music to it, or move apps to it without them stopping working. I don't know if that was something to do with encryption or what, but i never did anything of the sort. The phone itself has almost no space left, while the card has something like 45 gigs.

    that being said i just decided to try and wipe the card and factory reset the phone. i did both... and the phone restarted exactly the same way it did before i shut it down. All the photos, all the music, all the apps, everything. Why? I'm stumped
     
  2. Conz

    Conz Member

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    not sure if this is an indicator of anything, but...

    every single time i plug my phone into my pc, pictures appear that i deleted 2 months ago. i delete them every time, but they always come back. im pretty sure they were taken the day of the initial software upgrade
     
  3. Miller6386

    Miller6386 Developer
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    The photo issues sounds like some sort of Auto sync you have enabled somewhere. Possibly kies.

    Please explain what process you went through to do the data reset.

    Note 4tified
     
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  4. Conz

    Conz Member

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    first I did "Format SD Card" which took about 5 minutes, then restarted the phone. Figured when I turned it on all of the data/photos/music on the card would be gone... but they were all still there. Weird, ok.

    So then i went to "Backup and Reset - Factory Data Reset." i did that. same thing. it thought for a while and restarted. i figured it would turn back on and i'd start from scratch, but nothing changed

    this is all boiling down to the fact that i want to add more stuff to my SD card but can't seem to. I only have about half a gig left on my internal memory, but if i update apps, they leave the SD card and go to the internal. if i try to move them back, they stop working. I can't load any more music, the files don't play. if i save photos or move them to the sd card, all it does it show a blacked out era thumbnail the next day, losing said photo. This is all started happening the day i did the software upgrade. I'd ask if it somehow fried the SD card, but plenty of stuff that was already there still works fine.