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Can someone help me figure out whats wrong with my phone?

Discussion in 'Android Tech Support' started by KateKup, Aug 12, 2012.

  1. KateKup
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    KateKup New Member

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    Heres a list of my issues (excuse the poor grammar but ive typed this several times and am too lazy to capitalize or use correct puntuation)

    - it will not seem to hold a charge for longer than half an hour, even when left unattended will all apps supposedly closed
    - no matter how many times i go into the manage apps option and manually close all unnecessary apps, they somehow reopen themselves, again while completely unattended.
    - it will heat up randomly even while in sleep mode
    - it takes much longer than normal to charge
    - it is acting sluggish and often lags for a few seconds before recognizing commands such as text and even then skips half of what was supposed to be done
    - it infrequently will download apps on its own accord
    - it often does not recognize when i click on links in web browsers (most of the time i need to click the link, click a blank spot on the page, and then click the link a second time and sometimes that doesnt even work)
    - the touch screen seems to have become uncalibrated. while im typing this it keeps setting my keyboard to numbers or it will type letters that arent even close to the ones i typed.


    I thought, mainly due to apps being uploaded on their own, that this could be a virus.
    thinking this, i decided to go through and delete any and all apps that seemed as if they were the cause as well as anything that looked suspicious.
    im getting really frustrated with all these issues and although im grateful to have a phone at all, its getting difficult to use the phone for anythjng i want to and i dont have the money to fix it or replace it.
  2. KateKup
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    KateKup New Member

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    i tried to edit my post but my phone refused to let me see what i was typing.

    i just wanted to say that i did get this phone second hand and im not sure what was done to it before it fell into my possession.
    also i play a lot of phone games and tend to kill batteries rather fast which could account for the battery problems but can excessive game play cause all of the other symptoms?
  3. JSM9872
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    JSM9872 Super Moderator Staff Member Premium Member

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    Welcome to Droid Forums. Sorry you are having all these issues :(

    I typically don't recommend this right off the bat but in this case I would suggest trying to do a factory reset (especially if you did not after buying it from this person). It is not a definite fix and it will erase all your apps and settings so as long as you are OK with that, I think it is worth a try.
  4. KateKup
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    KateKup New Member

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    if i find out I'm left with no other choice then i will do that but I'm sure you can understand my reluctance to do that first rather than leave it as a last resort. thank you for you're help though. i do appreciate it. =)
  5. KateKup
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    KateKup New Member

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    is it possible that these problems aren't all related? i know Dr house doesn't believe in coincidences but last i checked he wasn't a phone tech. would it be worth my time to try to fix each problem individually???
  6. JSM9872
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    JSM9872 Super Moderator Staff Member Premium Member

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    Personally I don't think it would be worth it to tackle all of them individually, just based on the shear number of issues and the fact that so many different things are effected. But that is just my opinion and you should not do the reset unless you truly want to because as I said it is not a definite fix anyway.
  7. Droid Firefighter
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    Droid Firefighter New Member

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    I'm with jsm on this one. Only other option you could try first is a new battery. We know that a non oem charger can cause the screen to go crazy so if your battery its fried its possible that voltage its causing the issues. Yes, even downloading apps (random false screen touches opening the market). You say you can't hold a charge and the phone heats up randomly sounds like a battery issue. After a new battery would be a factory reset. Good luck!

    This post is Incredible 2
  8. KateKup
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    KateKup New Member

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    to be completely honest the reason i don't want to reset it yet is the same reason its frustrating me. I've been playing this game on here and I've gotten really far but i keep having to restart levels due to the glitches. so if i reset, my game would reset too. lame reason but yeah that's pretty much it.
  9. KateKup
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    KateKup New Member

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    exactly how much does a new battery usually cost? if is too much i may have to just deal for now...
  10. Droid Firefighter
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    Droid Firefighter New Member

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    Is the phone rooted? If yes use titanium backup to save the game progress. If not, I think there is a non root app for saving stuff like that. Check in the play store.

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  11. JSM9872
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    JSM9872 Super Moderator Staff Member Premium Member

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    Not sure about the Droid 4 battery, but Amazon used to have really good deals on replacement batteries. I would try there first.
  12. KateKup
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    KateKup New Member

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    i... don't really know what 'rooted' means. I'm the absolute opposite of a tech guru. I'm honestly not even sure if this is a Droid or a Droid 4...

    you are definitely going to have to dumb things down for me
  13. JSM9872
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    JSM9872 Super Moderator Staff Member Premium Member

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    If you don't know then you probably are not rooted, unless it came that way. And as far as what phone you have, look under Settings > About Phone and in there you should see a model number.
  14. Droid Firefighter
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    Droid Firefighter New Member

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    Ok, that means not rooted LOL. Open the play store app and search for titanium backup. Thats not the app you want but it will put you in the right search results area. Look through the app descriptions until you find one for a non rooted phone that will backup apps. Install, backup your apps, data factory reset.

    This post is Incredible 2
  15. KateKup
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    KateKup New Member

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    apparently I've got a Droid RAZR... i told you I'm a lost cause when it comes to phones...
  16. KateKup
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    KateKup New Member

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    i don't need a computer or anything? cuz I'm kind of lacking in the computer department... I'm mega broke T.T lol
  17. KateKup
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    KateKup New Member

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    i *think* i just downloaded the right app. I'm going to go write down any important info and such, reset, and see if it helps at all and I'll get back to you guys with the answer when I'm done. thanks for all the help. sorry I'm such a fail at electronics and technical type gargle lol
  18. JSM9872
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    JSM9872 Super Moderator Staff Member Premium Member

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    Which app is it? I will check it out and see if it will work for you.
  19. tcrews
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    tcrews Premium Member Premium Member Developer

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    Here's a few things.

    1), check your system settings about phone and see what version you are running. If it is Android 2.3.6 and the info somewhere says .6.13.219. in it you are running the official update. You could still be rooted, check for a SuperUser app in your app drawer. Not an absolute, but usually goes hand in hand with the phone being rooted.

    2), game position is a very very lame reason to continue using a device that is as screwy as yours from your description. Not trying to be harsh or mean....but seriously....your phone is acting that poorly and you are more worried about a game position? Factory Reset the device. This is a no brainer.

    3), Android will see free available memory and load apps in to them. Not launch them, just hold them in memory. This requires no extra CPU or battery usage (holding a pattern of 1's and 0's takes the same amount of battery and CPU as holding a block of 0's). This is the way Android was designed and will function much better if you do NOT force stop these apps. Most people see them and assume they are running....not true....just loaded in to available memory for faster access by you the user. Some apps (especially Verizon Bloatware) have very high priorities set on them and tend to load up in available memory. You can correct this with root and freezing those but by force stopping them (and you've noticed they are right back up again) you are killing your battery and wasting resources faster as the OS is using battery/CPU to reload those apps in to memory.

    4) The phone should never download apps on it's own. Most likely an app you've downloaded has started this process and this is not a good thing. Factory Reset.....start over. Sign in, setup the phone and download apps one at a time. See if you can find the offending app. It also sounds as if your phone is rooted but so you may want to download SuperUser from the Market and see. If the device is rooted but has no Superuser app...any and every application can take root control without asking you for permission....that's what Superuser does for you. If you run Superuser and doesn't allow you to grant root access rights...then you aren't rooted and you can uninstall it. Oh...Factory Reset does not unroot your device.

    5) Factory Reset the phone. Save yourself all the hassles you are going through, set the phone up again and start your game over.

    I'm not trying to be rude...but something is messing your phone up WAY more than it should. It should NOT get overly hot, especially if not in use. It should NOT charge weird/strangely and it should hold a charge for at least 19 or so hours. It should NOT download apps. It should NOT overly lag and freeze. Eliminate the guess work and Factory Reset. If it continues on just your account with no apps installed by you.......take it to Verizon and swap it out.
  20. KateKup
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    KateKup New Member

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    its a thirty day fee trial of 'my backup'
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