Phone was doing a download and only gets to a certain point. Try to do factory reset and gives me error about installation unsuccessful for the blur_version.5.9.905.xt875 and reset says complete but won't restore phone. Verizon sent a new phone because they said there's nothing that can be done, but I NEED to get my phone back because it has all the kids' pictures on it because the SD card didn't back up. I read that the factory reset wouldn't delete internal memory or SD card...is this true? How can I get my phone up and going again when reset won't work? Should I download this update to my new phone's SD card and then put back into this crashed one? Where do I find the update link?