I live in the middle of nowhere..... people that visit and have phones from "other than VZ" get no reception..... I'm screwed and nobody can tell me big red doesn't know that. Fortunately (lately) me and big red have been doing "ok" with each other so.....is what it is. Wish I had options though. Choices Always help the consumer. maybe some day. Good luck with T-m and the new phones.