Acrobat reader won't open all PDF files

Discussion in 'Samsung Galaxy S4' started by Bluesman2008, May 25, 2015.

  1. Bluesman2008

    Bluesman2008 Active Member

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    All of a sudden, if I email a PDF to my gmail, it won't give me the acrobat logo to use to open it. It just started doing that. Most PDFs will open, but some won't. I tried downloading the reader again but no luck. This is a serious problem because I need access to some PDFs while out and about. Any thoughts?

    EDIT: I'm on a GS4 with lollipop.
     
  2. FoxKat

    FoxKat Premium Member
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    We would need to know what they are opening with, are all on gmail not opening or are just some on gmail not opening?
     
  3. Bluesman2008

    Bluesman2008 Active Member

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    The mails on gmail are all opening. It's just the attachments that are PDFs that won't all open. Some of them will, but the ones I create from my desktop won't. The emails on gmail open with the gmail app.
     
  4. FoxKat

    FoxKat Premium Member
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    OK, I understood that your email was opening but I wasn't sure if all the PDF attachments in all emails weren't opening or just some. If there are some that open and some that do not, I'm going to point to the source of the ones that won't open as the cause. You say the ones you create on your desktop won't open from gmail with the Adobe Reader app, correct?
     
  5. Jeffrey

    Jeffrey Premium Member
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    The ones that open in gmail are on the gmail server. I think you need to download the ones you created or email them to yourself.
     
  6. leeshor

    leeshor Gold Member

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    What are you using the create the PDFs? This post makes it sound like the problem lies with your PC, not the phone.
     
  7. Bluesman2008

    Bluesman2008 Active Member

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    I'm using my desktop scanner to scan certain docs to PDF. I then mail them to myself at gmail so I can pick them up if needed on my cell phone. I've been doing that for years and now, all of a sudden, I can't read them as a gmail attachment. Better stated, when I double click on them to open them acrobat doesn't appear as an option to open them.
     
  8. leeshor

    leeshor Gold Member

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    Do you have another mail account on your phone you could try it with, not G-Mail? It's possibly the implementation of the PDF creation by your scanner that's at fault.
     
  9. Bluesman2008

    Bluesman2008 Active Member

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    Yes I have another one but I've been having problems getting my emails from that one for some reason. I'll check for emails when I'm out and it's not showing any and when I get home there's 40 of them.

    But it's strange, if I create a PDF with the scanner I can open and read it with acrobat on my desktop. Very strange.
     
  10. Bluesman2008

    Bluesman2008 Active Member

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    Any help greatly appreciated. I've run out of ideas. I've even tried scanning a doc into WordPerfect and then creating a PDF in that, but that won't work either. I'll open in acrobat locally but not in my cell phone.
     
  11. FoxKat

    FoxKat Premium Member
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    Could you possibly post one that you create in the same manner, which is benign as either a link or somehow perhaps using Google drive, drop box or another cloud service so we can test it out and see if it responds the same for us as is l it does for you?
     
  12. Bluesman2008

    Bluesman2008 Active Member

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    Ok. I think I did this right.

    Dropbox - Can t charge fee for trial.pdf

    Now I can view this pdf on my pc but my phone won't open it.
     
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